Associate Laboratory Customer Service Representative

Northwell Health; Village of Lake Success (NY); On-site; USD 10,000 - 60,000; Full time

Job description

Job Description

Aids customer service through the delivery of information to clinicians, hospitals, other clients, and staff of Core Laboratories. Provides telephone coverage, both inbound and outbound, with the ability to convey information and answer questions involving relatively complex laboratory issues. Accesses and enters information into the Laboratory computer systems.

Job Responsibilities

1. Conforms to departmental productivity standards for each function performed by the client services department.
2. Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of first call resolution.
3. Provides verbal, printed, and faxed results requested by clients via telephone.
4. Calls critical and cancelled results to clients and notifies clients of problem specimens in a timely manner.
5. Understands how to accurately access and enter information into the laboratory computer systems.
6. Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc.
7. Coordinates and acts as liaison between clients and core laboratories staff.
8. Demonstrates awareness of and compliance with HIPAA regulations.
9. Promotes positive co-worker relationships, teamwork, and cooperation within the department and across departments; works collaboratively and remains flexible to accommodate scheduling needs.
10. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.

Job Qualifications

• High School Diploma or equivalent required.
• 0-1 years of relevant experience required.

*Additional Salary Details

The salary range and/or hourly rate listed is a good faith estimate of potential compensation that may be offered to a successful applicant at the time of this job posting. It may be modified in the future. Several factors may influence the final salary or rate, including location, experience, education, credentials, negotiated contracts, budget, and internal equity.