Associate Financial Services Representative, Hybrid (TEMP)

Northwell Health; Melville (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Associate Financial Services Representative to enhance customer satisfaction through effective service and support. This role involves verifying insurance benefits, coordinating billing, and resolving customer inquiries. With a structured training period, candidates will develop essential skills in a dynamic environment. If you are passionate about delivering exceptional service and are eager to grow in the financial services field, this opportunity is perfect for you. Join a team that values dedication and customer care, and make a meaningful impact in the healthcare sector.

Qualifications

• Customer-focused individual with strong problem-solving skills.
• Experience in insurance verification and billing coordination preferred.

Responsibilities

• Assist in verifying insurance benefits and obtaining pre-authorization.
• Create positive customer experiences by resolving service issues.
• Coordinate inpatient billing and support finance-related activities.

Skills

Customer Service

Insurance Verification

Billing Coordination

Problem Solving

Education

High School Diploma

Associate’s Degree

Job description

157473

The Associate Financial Services Representative will be an exceptionally customer-focused individual who will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

Start dates: 6/16 or 8/25, with an initial 8-10 week training period.

Anticipated length of assignment: 3 months to start, with the site anticipating 6 months or more.

Schedule: Monday – Friday, 9am-5pm for the first 8-10 weeks, then 10am-6pm.

Responsibilities

• Assist in the verification of insurance benefits for services prior to admission.
• Obtain timely pre-authorization for all outpatient and inpatient services.
• Create positive experiences for customers by addressing inquiries and resolving service issues, including researching accounts receivable, negotiating collection of overdue bills, understanding financial assistance offerings, and managing customer disputes.
• Coordinate inpatient billing.
• Support all finance-related activities, ensuring compliance with regulations and contractual obligations.
• Assist in patient billing and maintain relevant records.
• Coordinate with nursing staff in planning and organizing program activities.
• Handle internal and customer service contacts.
• Perform routine, structured, and transactional work with minimal variance from guidelines.
• Make routine decisions within defined parameters, escalating significant issues to senior team members.
• Prioritize tasks based on standard practices or guidance from others.
• Ensure timely and accurate performance of responsibilities within a specific area or related tasks.
• Perform related duties as required. All responsibilities are considered essential under the Americans with Disabilities Act. Duties not mentioned but related are not essential.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree or equivalent combination of education and related experience preferred.
• 0-1 years of relevant experience preferred.

Additional Salary Details: The listed salary range or hourly rate is an estimate of potential compensation and may be adjusted based on factors such as location, experience, education, and internal policies.