Associate Instructional Designer – Contact Center Learning

M&T Bank; Bridgeport (CT); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank is seeking an Associate Instructional Designer to craft learning solutions using ADDIE and related models for diverse audiences while meeting regulatory standards. You will develop synchronous and asynchronous content, including text, graphics, animations, simulations, and assessments, and manage timelines to hit milestones.

Apply adult learning principles, leverage Articulate 360 and Adobe Creative Cloud, and publish course components to the LMS.

Qualifications

• Bachelor’s degree and a minimum of 2 years’ relevant work experience, or a combined 6 years’ education and relevant work experience including 1 year in instructional design.
• Excellent oral communication and interpersonal skills required.
• Critical thinking, analysis, and synthesis skills required.
• Skills in planning, organizing, and self-management required.
• Ability to work collaboratively and creatively in a deadline-driven environment.
• Project manage multiple projects at different stages, while meeting deadlines and quality standards.

Responsibilities

• Leverage needs analysis and objectives to develop synchronous and asynchronous learning solutions for identified clients.
• Design and develop text, graphics, animations, simulations, and assessments for learning solutions.
• Manage development timelines and milestones to ensure all requirements are met and deliverables are achieved.
• Adhere to risk and regulatory standards and escalate issues as needed.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Ensure course components are published to the LMS and are accessible.

Skills

Instructional design

Needs analysis

Project management

Communication skills

Collaborative teamwork

Education

Bachelor’s degree

ATD certification

Tools

Articulate 360

Adobe Creative Cloud

Job description

M&T Bank is seeking an Associate Instructional Designer to craft learning solutions using ADDIE and related models for diverse audiences while meeting regulatory standards. You will develop synchronous and asynchronous content, including text, graphics, animations, simulations, and assessments, and manage timelines to hit milestones.

Apply adult learning principles, leverage Articulate 360 and Adobe Creative Cloud, and publish course components to the LMS.