Associate, Guest Services

Montefiore St. Luke’s Cornwall; City of Newburgh (NY); On-site; USD 32,000 - 37,000; Part time

Job summary

Montefiore St. Luke's Cornwall invites applications for an Associate, Guest Services on a part-time schedule in Newburgh, NY.

The role is patient-centered, focusing on enhancing the experience by responding to call bells, conducting rounds, and coordinating with care teams to address non-clinical requests. The position emphasizes empathy, strong communication, and confidentiality under HIPAA, with weekend shifts 10:30 AM to 6 PM, and 7.5 hour daily care.

Qualifications

• High school diploma or equivalent; ability to read, write, and communicate in English.
• Previous experience in healthcare, hospitality or customer service.
• Experience with patient relations and high-touch service environments.
• Strong interpersonal and communication skills; empathy and active listening.
• Ability to use computers, tablets, and electronic documentation systems.
• Ability to maintain HIPAA confidentiality and professional boundaries.

Responsibilities

• Enhance the patient and family experience by serving as a visible, patient-centered liaison.
• Conduct proactive patient rounds and respond to call bells and non-clinical requests.
• Facilitate communication between patients and care teams; address service concerns.
• Perform post-discharge follow-up calls to support patient experience.

Skills

Empathy

Active listening

Communication

Teamwork

HIPAA awareness

Technology proficiency

Education

High school diploma

Tools

Electronic documentation systems

Job description

## Associate, Guest ServicesApply: 70 Dubois Street: Part time: Posted Today: JR234072**City/State:**Newburgh, New York**Department:**Quality Management & Health Info Management**Work Shift:**Day**Work Days:**WEEKENDS**Scheduled Hours:**10:30 AM-6 PM**Scheduled Daily Hours:**7.5 HOURS**Hourly Rate/Range:**$23 - $27**Sign-On Bonus:**N/AFor positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.**Job Summary** The Guest Services Associate serves as a highly visible, patient-centered member of the hospital team responsible for enhancing the patient and family experience throughout the hospitalization. The Guest Services Associate conducts proactive patient rounds utilizing the Huron Rounding platform, responds to patient call bells and non-clinical requests, facilitates communication between patients and their care teams, assists in identifying and resolving service concerns, and conducts post-discharge follow-up telephone calls. This position functions as a liaison between patients, families, nursing, providers, and hospital departments to promote timely communication, responsiveness, comfort, and an exceptional patient experience. The Guest Services Associate does not provide clinical care or clinical advice and promptly refers all clinical questions, symptoms, medication concerns, or changes in patient condition to the appropriate licensed clinical team member.**Qualifications****Education/Training:** High school diploma or equivalent. Ability to read, write, and communicate in English**Experience:*** Previous experience in healthcare, hospitality, customer service, patient relations, guest services, or another high-touch service environment.* Experience interacting with patients, families, or customers in emotionally sensitive situations.* Experience using electronic documentation, rounding, customer relationship management, or similar technology.* Healthcare experience is preferred but not required for candidates with strong hospitality and customer service backgrounds.* Exceptional interpersonal and customer service skills.* Strong verbal and written communication skills.* Demonstrated empathy and active-listening skills.* Ability to establish rapport quickly with patients and families.* Ability to recognize concerns requiring immediate escalation.* Strong organizational and follow-up skills.* Ability to prioritize multiple patient requests in a fast-paced environment.* Ability to remain calm and professional when interacting with upset or distressed patients or family members.* Comfortable utilizing computers, tablets, mobile devices, and electronic documentation systems.* Ability to work collaboratively with individuals across multiple disciplines and levels of the organization.* Understanding of patient confidentiality and HIPAA requirements.* Ability to maintain appropriate professional boundaries.**Licensure, Registration or Certification:** n/aMontefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.