Associate Patient Access

Montefiore St. Luke’s Cornwall; Town of Cornwall, Northern (NY, KY); Hybrid; USD 50,000 - 54,000; Full time

Job summary

Montefiore St. Luke’s Cornwall is seeking an Associate Patient Access to join the Pre-Access Center in Cornwall, NY.

The role centers on collecting demographic and insurance information to ensure accurate medical record completion and compliance with JC and DOH standards. Responsibilities include managing referrals, authorizations, pre-registration, scheduling, and guiding inquiries to the appropriate service lines.

Qualifications

• High School or GED required.
• AA or AS preferred.
• Three (3) years of patient registration or patient accounting experience required.
• Experience with frequent customer interaction with a diverse community.
• Ability to read, write and communicate in English; Spanish a plus.
• Experience with Windows-based software; ability to learn new software quickly.

Responsibilities

• Obtain all demographic and insurance information; ensure accurate medical record completion.
• Manage incoming referrals, authorizations, pre-registration and scheduling, and route inquiries to the correct service lines.
• Enter patient information into the Hospital Information System and verify insurance eligibility.
• Identify out-of-pocket costs and communicate cash requirements with patients before service date.

Skills

Customer service experience

English proficiency

Spanish (bilingual)

Education

High School Diploma or GED

AA/AS preferred

Tools

Windows-based software

Job description

## Associate Patient AccessApply: 19 Laurel Avenue: Full time: Posted Today: JR234111**City/State:**Cornwall, New York**Department:**Pre-Access Center**Bargaining Unit:**1199**Work Days:**MON-FRI**Scheduled Hours:**10:30 AM-6:30 PM**Scheduled Daily Hours:**7.5 HOURS**Hourly Rate/Range:**24.21**Sign-On Bonus:**N/AFor positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.**Job Summary** Responsible for obtaining all demographic and insurance information; to ensure accurate and timely medical record completion in accordance with Joint Commission on Accreditation of Health Organizations (JC) Department of Health (DOH) standards and medical staff bylaws, rules and regulations. This position is responsible for ensuring the effective management of all incoming referrals, authorizations, Pre-Registration and Scheduling and the transition of inquiries to the appropriate service lines. Responsible for completing/distributing paperwork, entering pertinent patient information into Hospital Information System, verifying insurance eligibility, identifying out of pocket cost, and communicating with staff and patients on point of cash requirements on/before service date. **Qualifications*** High School or GED Required* AA or AS Preferred* Three (3) years of patient registration or patient accounting experience required. Experience must have included frequent customer interaction with a broad and diverse community. Prior experience must demonstrate the ability to work well under pressure, and to prioritize and multi-task with a high level of accuracy and attention to detail. Required* Ability to read, write and communicate in English. Bilingual (Spanish) a plus.* Prior experience working with Windows-based software.* Ability to learn new processes, procedures, and software programs quickly.* In the absence of an Associate degree, a combination of either health care finance or healthcare access certification (CHAA) or specific experience can be substituted.* Required to successfully complete the pre-access orientation program and pass competency test within 30 Days RequiredMontefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.