Associate - Guest Relations

IU Health; Carmel (IN); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

IU Health in Carmel, Indiana is seeking a part-time Concierge Guest Services professional to warmly welcome patients and visitors, answer questions, and provide directions in a friendly, helpful manner. This on-site role supports the North Hospital in delivering an outstanding patient experience.

Candidates need a High School Diploma/GED; previous concierge level customer service experience and healthcare patient contact are preferred.

Qualifications

• Requires a high school diploma or GED.
• Candidate preferred: concierge level customer service experience.
• Preferred: healthcare experience involving patient/public contact.

Responsibilities

• Welcomes guests to IU Health in a friendly, helpful manner and serves as an information resource.
• Answers questions, provides accurate and up-to-date information, and gives directions within the hospital and adjoining facilities.
• Acts as a culture champion by embracing and demonstrating the organization's mission and vision.

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Job description

Overview

Schedule: Day Shift - Supplemental hours - PRN: 0 - 24 hours per week.

Work Location: North Hospital (Onsite)

Department Supported: Patient Experience

Candidate Primary Responsibilities:

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Candidate Requirements:

• High School Diploma/GED required.

Candidate Preferred:

• Previous concierge level customer service experience preferred.


• Previous healthcare experience involving patient/public contact preferred.