Concierge

Hudson Regional Health; Secaucus (NJ); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Hudson Regional Health seeks a friendly Guest Services Associate to warmly greet patients and visitors. You will provide exceptional customer service, directions, and assistance, ensuring a positive first impression of the hospital.

Previous hospitality background is required; high school diploma or equivalent is expected. Training will cover hospital processes, accessibility needs, and patient flow to support timely care.

Qualifications

• Hospitality experience as Host/Hostess/Concierge or similar required.
• High School Diploma or equivalent required; college courses in hospitality a plus.

Responsibilities

• Greet and assist patients and visitors at the hospital lobby.
• Provide directions and information about hospital services.
• Keep patients informed about wait times and procedures.
• Ensure a welcoming, courteous environment for all guests.

Skills

Customer service

Hospitality experience

Communication

Education

High School Diploma or equivalent

Job description

Job Duties

This position, which is key for our goal, will be responsible for greeting and welcoming patients and visitors who come into the Hospital utilizing exceptional Customer Service. This position must mirror the polite, positive assistance and attitude that positions such as airline hosts and hotel concierges display. For example, giving directions or accompanying patients and visitors to their destinations, answering questions regarding where food, refreshments or gifts are located, waiting time, offering refreshments to those in the waiting area, assist those with special needs and keeping them updated regarding their loved one's procedure and expected time of discharge to name a few. This person will be the face of the hospital, the first person that patients and visitors interact with. Our goal is that everyone who comes into our Hospital has a positive experience.

Job Duties

This position, which is key for our goal, will be responsible for greeting and welcoming patients and visitors who come into the Hospital utilizing exceptional Customer Service. This position must mirror the polite, positive assistance and attitude that positions such as airline hosts and hotel concierges display. For example, giving directions or accompanying patients and visitors to their destinations, answering questions regarding where food, refreshments or gifts are located, waiting time, offering refreshments to those in the waiting area, assist those with special needs and keeping them updated regarding their loved one's procedure and expected time of discharge to name a few. This person will be the face of the hospital, the first person that patients and visitors interact with. Our goal is that everyone who comes into our Hospital has a positive experience.

Job Requirements

Previous Hospitality experience as a Host/Hostess/Concierge in hotel, airline or cruise ship industry or similar hospitality experience is required. Candidates without previous Hospitality experience will not be considered. High School Diploma or equivalent required. Applicable College courses or Hospitality training a plus.