Associate - Guest Relations

Indiana University Health System; Carmel (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Indiana University Health System is seeking a friendly Concierge for the North Hospital campus. You will greet guests, provide information, and direct visitors to departments and facilities.

This part-time PRN role requires a high school diploma and offers opportunities to deliver exceptional patient experiences in a fast-paced healthcare setting. Ideal candidates have a courteous, service-driven attitude and can maintain composure in busy periods.

Qualifications

• Customer service oriented role focusing on guest experience.
• Ability to assist guests with directions and information within the hospital.

Responsibilities

• Greet guests and act as information resource for the organization.
• Provide accurate up-to-date information and directions to areas within the hospital and adjoining facilities.
• Promote a culture that reflects the mission and vision of the organization.

Skills

Customer service

Guest relations

Education

High School Diploma or GED

Job description

Schedule

Day Shift - Supplemental hours - PRN: 0 - 24 hours per week.

Work Location

North Hospital (Onsite)

Department Supported

Patient Experience

Candidate Primary Responsibilities

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Candidate Requirements

• High School Diploma/GED required.

Candidate Preferred

• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.