Concierge / Resident Representative 4pm to 10pm

Leisure Chateau Care and Rehabilitation Center; Lakewood Township (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K

Holiday Pay

Paid Time Off

Weekly Employee Appreciation Event- “~

Monthly Gift Giveaways!!

Full Time, Part Time, Per Diem

Job summary

Leisure Chateau Care and Rehabilitation Center in New Jersey is seeking a compassionate Concierge / Resident Representative to enhance the patient and family experience during non-business hours. You will serve as the first point of contact, handle non-clinical requests, and coordinate information with clinical staff to ensure smooth operations.

This role requires excellent written and spoken communication, calm problem‑solving under pressure, and a commitment to confidentiality.

Qualifications

• Proven ability to provide exceptional customer service and build rapport with diverse individuals.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and decision-making abilities; remain calm under pressure.
• Ability to work independently and exercise sound judgment during off-hours.
• Proficiency in basic computer applications and EHR systems.
• Professionalism, empathy, and commitment to patient confidentiality.
• Flexibility to work non-traditional hours, including evenings and weekends.

Responsibilities

• Act as warm and welcoming point of contact for patients, families, and visitors.
• Assist with non-clinical requests, appointment scheduling, wayfinding, and service coordination.
• Serve as liaison between patients and clinical staff to address concerns.
• Manage patient feedback and escalate issues for prompt resolution.
• Coordinate with departments to ensure patient comfort and satisfaction.
• Act as on-site admin rep during evenings, nights, weekends, and holidays.
• Document significant events and communications during off-hours.

Skills

Customer service excellence

Communication skills

Problem-solving

Independent work

EHR familiarity

Professionalism and confidentiality

Flexibility for off-hours

Tools

EHR systems

Job description

Concierge / Resident Representative 4pm to 10pm

RATE: $18 to $20 Per Hour

HOURS: 4pm- 10pm

BENEFITS:

• Medical, Dental & Vision Insurance

• 401K

• Holiday Pay

• Paid Time Off

• Weekly Employee Appreciation Event- “Thankful Thursday”

• Monthly Gift Giveaways!!

• Full Time, Part Time, Per Diem

About us:

Leisure Chateau is committed to providing compassionate, high-quality care in a supportive, team-focused environment. We believe great care starts with great people, which is why we invest in our employees through accessible leadership, recognition programs, and the resources they need to succeed.

If you're looking for a workplace where you'll be valued, supported, and able to make a meaningful difference every day, we'd love to have you on our team.

Position Summary:

The Healthcare Concierge / Resident Representative plays a pivotal role in enhancing the patient experience and ensuring seamless administrative support, particularly during non-business hours. This multifaceted position serves as the first point of contact, providing personalized assistance and information to patients, families, and visitors. Additionally, during off-hours, this role acts as a representative of the administration, addressing urgent matters, facilitating communication, and ensuring the smooth operation of the facility. The ideal candidate will possess exceptional customer service skills, strong problem‑solving abilities, and the capacity to exercise sound judgment in diverse situations.

Responsibilities:

Customer Service & Patient Experience:

• Act as a warm and welcoming point of contact for patients, families, and visitors, providing information, directions, and assistance with a positive and empathetic demeanor.

• Anticipate and address patient needs proactively, striving to exceed expectations and create a comfortable and supportive environment.

• Assist patients with non-clinical requests, such as appointment scheduling, wayfinding, amenity information, and coordination of services.

• Serve as a liaison between patients and clinical staff, facilitating communication and addressing concerns in a timely and professional manner.

• Manage patient feedback and elevate issues appropriately to ensure prompt resolution and continuous improvement.

• Maintain a thorough knowledge of hospital services, policies, and procedures to accurately respond to inquiries.

• Assist with patient registration, discharge processes, and other administrative tasks as needed.

• Coordinate with various departments (e.g., guest services, environmental services) to ensure patient comfort and satisfaction.

Resident Representative

• Serve as the on-site administrative representative during evenings, nights, weekends, and holidays.

• Respond to urgent administrative inquiries and issues, exercising independent judgment and problem‑solving skills.

• Act as a point of contact for internal and external stakeholders during off-hours, facilitating communication and relaying critical information.

• Ensure the smooth operation of the facility by addressing non‑clinical emergencies and coordinating appropriate responses.

• Document all significant events, communications, and actions taken during off-hours in a clear and concise manner.

• Collaborate with security, facilities, and clinical staff to address any urgent needs or concerns.

• May be responsible for specific administrative tasks as assigned by leadership to ensure continuity of operations.

Qualifications:

• Proven ability to provide exceptional customer service and build rapport with diverse individuals.

• Excellent communication, interpersonal, and active listening skills.

• Strong problem‑solving and decision‑making abilities, with the capacity to remain calm and effective in stressful situations.

• Ability to work independently and exercise sound judgment, particularly during off‑hours with limited supervision.

• Proficiency in basic computer applications and electronic health record (EHR) systems [if applicable].

• Demonstrated professionalism, empathy, and a commitment to patient confidentiality.

• Flexibility to work non‑traditional hours, including evenings, nights, weekends, and holidays, as required.

Preferred Qualifications:

• Experience in a concierge role or similar patient‑facing position within a hospital or healthcare system.

• Knowledge of medical terminology and healthcare workflows.