Functional System Analyst Assc

AEP Texas Company, Inc.; United States; On-site; USD 63,000 - 93,000; Full time

Job summary

American Electric Power (AEP) seeks an IT Systems Analyst to investigate, analyze and resolve application issues with moderate direction from senior staff. You will participate in field investigations, create training materials, perform data analysis and develop reports, and provide application administration support.

You will learn IT development and support processes, assist in shaping functional specifications, and work with BSAs/FSAs to ensure timely IT work requests, requirements gathering,

Qualifications

• Education requirements are listed below: 4 years of experience in IT systems support with High School Diploma or GED.
• 2 years of experience in IT systems support with Associate Degree in business or IT
• 0 years of experience in IT systems support with Bachelor’s Degree in business or IT

Responsibilities

• Learn IT system development and support processes with supervision.
• Resolve outstanding system issues by applying knowledge of application functionality and business processes; provide input to change requests.
• Coordinate with BSAs/FSAs to complete IT Work Requests and Business Cases in a timely manner.
• Help define involvement from IT and develop High Level Estimates (HLEs) in parallel with IT Work Requests.
• Clarify requirements with the BU to ensure quality and represent BU stakeholders.
• Assist with design and development of functional specs and user interfaces for enhancements.
• Develop business processes and functional specifications with senior staff assistance.
• Prioritize work and provide functional direction to IT staff.
• Prepare business case documentation with senior staff assistance.
• Assist in User Acceptance Testing and release processes.
• Support training plans and materials for users.

Skills

IT systems support

Data analysis

Requirements gathering

Training materials

Education

High School Diploma or GED

Associate Degree in business or IT

Bachelor’s Degree in business or IT

Job description

Job Posting End Date 11-04-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Investigate, analyze and resolve application issues with moderate direction from senior staff. Participate and perform field investigations of application issues and interface with field users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions. Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.

Job Description

What You'll Do:

• Learn and apply, with supervision, AEP's internal IT system development and support processes for delivering and tracking system enhancements and maintenance activities
• Support the work needed to resolve outstanding system issues by applying knowledge of application functionality and associated business processes; provide input to change requests and to ensure the completeness of enhancement requirements and process considerations
• Work with other Functional System Analysts (FSAs) and Architects to make sure IT Work Requests and Business Cases are completed and submitted in a timely manner to Business System Analysts (BSAs)
• Collaborate with BSAs in the IT Work Request development process to define as early as possible what involvement will be needed from IT and help facilitate the development of the High Level Estimates (HLEs) in parallel with the IT Work Request Help ensure HLEs are obtained in a timely manner and complete appropriate approval routing of proposals
• Obtain clarification, when needed, from the Business Unit (BU) to ensure the quality of requirements; partner with FSAs/BSAs to ensure leadership is provided to facilitate the gathering of requirements and ensure BU stakeholders are represented
• Assist with design and development of functional specifications and user interfaces for application enhancements
• Develop business processes to be used in applications and develop functional specifications with assistance from senior staff
• Prioritize work and provide some functional direction to IT applications staff
• Prepare business case documentation with assistance from senior staff
• Participate in the development and coordination of User Acceptance Testing and application release process
• Assist other Architects in providing required user training plans and materials
• Assist support staff in investigating and resolving application issues
• Work with business unit employees to define, analyze, design, and document business processes and associated applications
• Provide assistance and guidance to employees across the corporation in the proper use of applications
• Provide all levels of administrative support including configuration, technical product support, user guidance, installation, system monitoring, test planning, testing, problem diagnosis, issue tracking, issue resolution, and routine maintenance as necessary

What We Are Looking For:

• Education requirements are listed below: 4 years of experience in IT systems support with High School Diploma or GED.
• 2 years of experience in IT systems support with Associate Degree in business or IT
• 0 years of experience in IT systems support with Bachelor's Degree in business or IT

Other Requirements:

• Physical demand level is Sedentary
• Demonstrates good listening skills and a sincere understanding of client business needs.
• Ask questions to clarify understanding.
• Relates on a personal level; positive friendly and engaging.
• Outgoing and comfortable in diverse groups.
• Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
• Able to read reactions of an audience and adjust delivery style to fit the audience.
• Able to develop and present business documents and reports clearly, concisely and effectively.
• Demonstrate strong training and presentation skills.

What You'll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do! At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-006

Compensation Range: $63,496.00 - $93,188.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It's an exciting time in the energy industry. Are you ready to be part of it? We're looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.