Associate Experience & Engagement Lead

Build-A-Bear Workshop; St. Louis (MO); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Build-A-Bear Workshop seeks a Manager, Associate Experience & Engagement to lead the design, delivery, and continuous improvement of the associate experience across the full employee lifecycle. You will partner with HR, Field Operations, Communications, and leaders to strengthen retention and reinforce company values.

You will own onboarding, develop engagement strategies, and manage communications and culture initiatives while tracking metrics to guide improvements across locations.

Qualifikationen

• Bachelor’s degree in HR, communications, business administration, or related field
• 5+ years of experience in HR, employee engagement, communications, or people-focused roles
• Demonstrated experience designing and delivering employee experience or engagement programs
• Strong communication skills with the ability to craft clear, compelling messaging
• Experience partnering across HR, Operations, and business leaders
• Strong project management skills with the ability to manage multiple initiatives
• High attention to detail, organization, and follow-through
• Ability to navigate sensitive situations with discretion, empathy, and professionalism

Aufgaben

• Design and manage associate experience programs that enhance key lifecycle moments, including onboarding, performance, recognition, development, and offboarding
• Lead employee journey mapping efforts to identify friction points, experience gaps, and opportunities to improve clarity, consistency, and connection across the associate lifecycle
• Own the end-to-end onboarding experience, ensuring a seamless transition from candidate to new hire; maintain orientation content, Day 1 readiness, and cross-functional coordination with HR, IT, Operations, and hiring managers
• Develop and execute engagement strategies, including enterprise surveys, pulse checks, listening channels, and feedback loops; analyze results and partner with leaders to drive targeted action planning
• Manage associate-facing communications, ensuring messaging is timely, clear, accessible, and aligned with company values; maintain intranet content, handbooks, and experience guides
• Lead culture-building and recognition programs, including various company events, celebrations, and initiatives that reinforce belonging, appreciation, and organizational values
• Apply structured program management practices to plan, launch, and sustain Talent and Culture initiatives, including timelines, stakeholder alignment, communication plans, and success measures
• Partner with HRBPs, Talent Acquisition, and various cross-functional teams to streamline processes, reduce friction, and ensure programs and workflows are associate-centric and easy to navigate
• Develop manager-facing tools and resources that strengthen leadership capability and support consistent, high-quality associate experiences across all locations
• Track, analyze, and report on Associate Experience metrics, including engagement, retention, onboarding effectiveness, and feedback trends; using insights to recommend strategic improvements
• Serve as a trusted advisor and escalation point for associate experience matters, providing guidance, problem-solving, and support to leaders and associates across the enterprise

Kenntnisse

Communication skills

Project management

Cross-functional collaboration

Attention to detail

Discretion and professionalism

Ausbildung

Bachelor’s degree in HR/Communications/Business or related field

Tools

Engagement platforms

HRIS systems

Survey tools

Jobbeschreibung

Build-A-Bear Workshop seeks a Manager, Associate Experience & Engagement to lead the design, delivery, and continuous improvement of the associate experience across the full employee lifecycle. You will partner with HR, Field Operations, Communications, and leaders to strengthen retention and reinforce company values.

You will own onboarding, develop engagement strategies, and manage communications and culture initiatives while tracking metrics to guide improvements across locations.