Associate Director, Student Accounts & Financial Services

Manhattan University; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Associate Director at Manhattan University will direct and coordinate student accounts, oversee delinquent balances, and manage portfolios for collection agencies. This in‑person, on‑campus role also handles the Monthly Payment Plan, promise‑to‑pay agreements, deferrals, and hold clearance, while supporting Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop.

You will counsel students and families on financing options, assist with eBilling, refunds,

Qualifications

• Bachelor’s degree required.
• 3+ years of progressive experience in student accounts or related financial services in higher education.
• Proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent communication and interpersonal skills; ability to work evenings and weekends.
• Ability to think critically and perform complex tasks.

Responsibilities

• Coordinate all aspects of the students’ account, accounts receivable and general ledger.
• Counsel students and families on financing/payment options, holds, collections, and Title IV aid Book Voucher process.
• Manage Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager, and Touchnet Marketplace product configurations and Bill+Payment semester and annual setup and updates.
• Responsible for billing and corresponding administrative procedures for approvals to register, late enrollment, account holds for past‑due payment, hold clearance, and special invoicing for employer reimbursement for students enrolled in the School of Continuing and Professional Studies and all Online Distance Programs.
• Responsible for processing discounts and authorizing and processing tuition discount/waiver adjustments.
• Reconciliation of the Federal Perkins Loan Program.
• Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop.
• Performs a reconciliation of Finance accounts.

Skills

Excel

Communication skills

Interpersonal skills

Critical thinking

Education

Bachelor’s degree

Master’s degree

Tools

Banner ERP

BDMS

Banner Communications Manager

Touchnet Marketplace

Bill+Payment

Ellucian Banner ERP

Job description

The Associate Director at Manhattan University will direct and coordinate student accounts, oversee delinquent balances, and manage portfolios for collection agencies. This in‑person, on‑campus role also handles the Monthly Payment Plan, promise‑to‑pay agreements, deferrals, and hold clearance, while supporting Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop.

You will counsel students and families on financing options, assist with eBilling, refunds,