Associate Director of Jasper Central

Manhattan University; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Associate Director at Manhattan University will direct and coordinate student accounts, oversee delinquent balances, and manage portfolios for collection agencies. This in‑person, on‑campus role also handles the Monthly Payment Plan, promise‑to‑pay agreements, deferrals, and hold clearance, while supporting Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop.

You will counsel students and families on financing options, assist with eBilling, refunds,

Qualifications

• Bachelor’s degree required.
• 3+ years of progressive experience in student accounts or related financial services in higher education.
• Proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent communication and interpersonal skills; ability to work evenings and weekends.
• Ability to think critically and perform complex tasks.

Responsibilities

• Coordinate all aspects of the students’ account, accounts receivable and general ledger.
• Counsel students and families on financing/payment options, holds, collections, and Title IV aid Book Voucher process.
• Manage Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager, and Touchnet Marketplace product configurations and Bill+Payment semester and annual setup and updates.
• Responsible for billing and corresponding administrative procedures for approvals to register, late enrollment, account holds for past‑due payment, hold clearance, and special invoicing for employer reimbursement for students enrolled in the School of Continuing and Professional Studies and all Online Distance Programs.
• Responsible for processing discounts and authorizing and processing tuition discount/waiver adjustments.
• Reconciliation of the Federal Perkins Loan Program.
• Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop.
• Performs a reconciliation of Finance accounts.

Skills

Excel

Communication skills

Interpersonal skills

Critical thinking

Education

Bachelor’s degree

Master’s degree

Tools

Banner ERP

BDMS

Banner Communications Manager

Touchnet Marketplace

Bill+Payment

Ellucian Banner ERP

Job description

About The University

Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 3,000 full and part‑time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

About The University

Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 3,000 full and part‑time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

Position Description

In consultation with the Executive Director and Deputy Director, the Associate Director will be responsible for providing direction and coordination of student accounts. This position has responsibility for delinquent accounts, maintains a portfolio of accounts transferred to collection agencies, and negotiates settlement agreements. This position coordinates the Monthly Payment Plan, issues promise‑to‑pay agreements, deferrals, and hold clearance agreements. The Associate Director manages Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop. The Associate Director will be able to counsel students and families on financing/payment options, account Holds, Collections, Refunding of Credit Balances and the Title IV aid Book Voucher process.

This position supports eBilling and receipting, refunding and eRefunds, issuance of 1098‑T tax statements, and all cashiering and payment platforms such as payment plans, check scanning, deposit payment gateways, marketplace platforms, etc. This individual will also be responsible for working collaboratively in managing student issues.

This is an in‑person, on‑campus, non‑remote position.

Job Responsibilities

• The Associate Director is responsible for coordinating all aspects of the students’ account, account receivable and general ledger
• Counseling students and families on their account, financing/payment options, account Holds, Collections, Refunding of Credit Balances and the Title IV aid Book Voucher process
• Manage and maintain all Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager, and Touchnet Marketplace product configurations and Bill+Payment semester and annual setup and updates, including configurations for online credit card payments and ACH processing
• Responsible for billing and corresponding administrative procedures for approvals to register, late enrollment, account holds for past‑due payment, hold clearance, and special invoicing for employer reimbursement for students enrolled in the School of Continuing and Professional Studies (undergraduate and graduate) and all Online Distance Programs
• Responsible for processing discounts and authorizing and processing tuition discount/waiver adjustments
• Reconciliation of the Federal Perkins Loan Program
• Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop
• Performs a reconciliation of Finance accounts

Requirements

• Bachelor’s degree is required
• 3+ years of progressive experience in student accounts, accounts receivable, bursar operations, or higher education financial services
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Must have the ability to think critically and perform complex tasks
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co‑workers are required
• Must be able to work some evenings and weekends

Supplemental Information

Preferred

• Master’s degree
• Familiarity with Banner Document Management System (BDMS) and Banner Communications Manager
• Knowledge of higher education compliance requirements related to Title IV, FERPA, Veterans Benefits, and federal student aid regulations
• Experience with Ellucian Banner ERP, Touchnet Marketplace, and Bill+Payment implementations and configuration

Manhattan University is an E-Verify employer.

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student‑centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.