Associate Director, SRE & Operational Excellence (Remote)

Humana, Inc.; Boise (ID); Remote; USD 142,000 - 196,000; Full time

Job summary

Humana, Inc. is seeking an Associate Director, Site Reliability Engineering to lead the planning, design, and engineering of enterprise-level operational excellence across Insurance and Data domains.

You will oversee Application Reliability Operations Engineering (AROE) and ensure reliability, availability, and performance of critical applications and platforms. In this remote role, you will manage teams responsible for proactive application and platform support, cloud infrastructure, and vendor

Qualifications

• 6+ years of relevant technical experience.
• 6+ years in SRE/Production Operations/Platform Engineering or related disciplines.
• 2+ years of management experience.
• Experience collaborating with technical leads and cross-functional teams.
• Passion for improving consumer experiences.

Responsibilities

• Lead AROE application and platform operations for reliability.
• Champion SRE principles, observability, and automation.
• Drive OpEx through proactive service health management.
• Establish proactive support posture and mitigate risks.
• Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor platforms.
• Drive effective incident response and systemic issue management.

Skills

SRE leadership

Operations management

Cloud platforms

Cross-functional collaboration

Tools

Cloud-native technologies

Automation

Job description

Humana, Inc. is seeking an Associate Director, Site Reliability Engineering to lead the planning, design, and engineering of enterprise-level operational excellence across Insurance and Data domains.

You will oversee Application Reliability Operations Engineering (AROE) and ensure reliability, availability, and performance of critical applications and platforms. In this remote role, you will manage teams responsible for proactive application and platform support, cloud infrastructure, and vendor