Remote Associate Director, Site Reliability

Humana, Inc.; United States; Remote; USD 142,000 - 196,000; Full time

Job summary

Humana, Inc. in the United States is seeking an Associate Director, Site Reliability Engineering to lead planning, design, and engineering of enterprise-level reliability across business and IT areas, including insurance and data.

You will guide teams in proactive service health management, incident response, and continuous improvement, partnering with digital, enrollment, health, data, and cloud platforms to ensure availability, resiliency, and safety of member information.

Qualifications

• 6+ years of relevant technical experience.
• 6+ years of experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, or related disciplines.
• 2+ years of management experience.
• Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Lead AROE application and platform operations, ensuring reliable and resilient production services.
• Champion SRE principles and practices, including observability, reliability engineering, automation, resiliency, and reduction of operational toil.
• Drive Operational Excellence (OpEx) through proactive service health management, operational readiness, incident and problem management, root-cause follow-through, and continuous improvement.
• Establish a proactive support posture, identifying performance degradation, recurring issues, reliability gaps, and emerging risks before significant business impact.
• Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms.
• Drive effective incident response and systemic issue management, including clear ownership, escalation, recovery, and learning from production events.
• Strengthen accountability across internal technology teams and external partners to ensure operational standards and service expectations are consistently met.
• Partner across technology and business organizations to understand service criticality, prioritize operational risk, and improve end-to-end service reliability.
• Lead managers and technical professionals while developing a culture of ownership, prevention, reliability, and continuous improvement.
• Make decisions involving complex technical and operational issues that may have broad business and technology impact.
• Use your skills to make an impact.

Skills

SRE experience

Production Operations

People management

Cross-functional collaboration

Observability and reliability

Cloud platforms knowledge

Tools

Cloud platforms

Cloud-native technologies

Automation tooling

Observability tools

Job description

Humana, Inc. in the United States is seeking an Associate Director, Site Reliability Engineering to lead planning, design, and engineering of enterprise-level reliability across business and IT areas, including insurance and data.

You will guide teams in proactive service health management, incident response, and continuous improvement, partnering with digital, enrollment, health, data, and cloud platforms to ensure availability, resiliency, and safety of member information.