Associate Director, Process Optimization & Digital Ops

Johnson & Johnson Co.; Hopewell Township (NJ); On-site; USD 122,000 - 213,000; Full time

Benefits offered by this job

Vacation time & paid time off

Retirement plan options (401(k))

Job summary

Johnson & Johnson is seeking an Associate Director, Process Optimization & Digital Operations to lead CRM operational excellence across multiple countries. The role coordinates process improvements, governance, and vendor delivery, ensuring audit readiness and controlled change within the CRM landscape.

Responsibilities include enabling user engagement, maintaining documentation, running super-user forums, and delivering actionable reporting to CRM leadership while aligning with enterprise

Qualifications

• Bachelor’s degree or equivalent required in life sciences, quality, technology, data, engineering, business, or related field.
• Experience in regulated environments (pharma/medical devices) preferred.
• Experience with process improvement, digital operations, or audit readiness.

Responsibilities

• Map and optimize processes to improve efficiency and workflow.
• Coordinate CRM digital operations and user support.
• Facilitate super-user forums and knowledge sharing.
• Coordinate vendor and service delivery, including documentation and escalation.
• Support audit and inspection readiness and evidence coordination.
• Manage governance calendars and taxonomy for CRM content.
• Produce operational metrics and reporting for leadership.

Skills

Industry experience

Process improvement

Quality systems

Stakeholder management

Prioritization

MS Office & tools

Education

Bachelor’s degree or equivalent

Job description

Johnson & Johnson is seeking an Associate Director, Process Optimization & Digital Operations to lead CRM operational excellence across multiple countries. The role coordinates process improvements, governance, and vendor delivery, ensuring audit readiness and controlled change within the CRM landscape.

Responsibilities include enabling user engagement, maintaining documentation, running super-user forums, and delivering actionable reporting to CRM leadership while aligning with enterprise