Associate Director, CRM Process & Digital Operations

Johnson & Johnson Co.; New Brunswick (NJ); On-site; USD 122,000 - 213,000; Full time

Benefits offered by this job

Vacation hours

Sick leave

Holiday pay

Personal time

Parental leave

Bereavement leave

Caregiver leave

Volunteer leave

Military spouse time-off

Job summary

Johnson & Johnson is seeking an Associate Director for Process Optimization & Digital Operations to support CRM operational excellence across multiple countries. The role specializes in coordinating process improvements, governance, and vendor engagement, ensuring audit readiness and effective change management within CRM tools and services.

The position emphasizes governance, documentation, and stakeholder collaboration, with leadership oversight from CRM leadership while aligning with

Qualifications

• Experience in pharmaceutical/healthcare or regulated environments.
• Experience supporting process improvement and digital operations.
• Familiarity with quality systems, controlled docs, data and metadata concepts.

Responsibilities

• Map current-state activities to identify inefficiencies and coordinate improvements.
• Coordinate administration for CRM tools and support release readiness.
• Plan and facilitate super-user forums; enable user adoption of changes.
• Serve as day-to-day CRM contact for vendors and service providers.

Skills

Quality Assurance

Process optimization

Stakeholder coordination

Documentation & governance

Change management

MS Office

Education

Bachelor's degree or equivalent

Tools

CRM tools

Governance portals

Ticketing tools

Job description

Johnson & Johnson is seeking an Associate Director for Process Optimization & Digital Operations to support CRM operational excellence across multiple countries. The role specializes in coordinating process improvements, governance, and vendor engagement, ensuring audit readiness and effective change management within CRM tools and services.

The position emphasizes governance, documentation, and stakeholder collaboration, with leadership oversight from CRM leadership while aligning with