Associate Director, CRM Process Optimization & Digital Ops

Johnson & Johnson Co.; Horsham (PA); Presencial; USD 122.000 - 213.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation 120 hours/yr

Sick leave per year

Floating holidays

Descripción de la vacante

Johnson & Johnson is seeking an Associate Director for Process Optimization & Digital Operations. The role supports CRM Operational Excellence across multiple countries, coordinating process improvements and day-to-day CRM administration.

The position collaborates with CRM leadership to translate strategy into actionable routines, governance and reporting, ensuring audit readiness and effective stakeholder engagement.

Formación

• A minimum of a Bachelor's or equivalent University degree is required.
• Experience in pharmaceutical/medical device or regulated environments preferred.
• Strong organization, communication, and problem-solving skills.

Responsabilidades

• Map current-state activities to identify inefficiencies and drive improvements.
• Coordinate CRM tools operations, user guidance, and release readiness.
• Plan and run super-user forums; enable stakeholder adoption of changes.
• Serve as the day-to-day CRM contact for vendors and service providers.
• Coordinate collection and quality review of governance, training, and vendor evidence for audits.
• Administer governance calendars, escalation logs, and CRM portal content.
• Compile operational metrics and share trends with CRM OpEx leadership.

Conocimientos

Process optimization

CRM tools

Quality systems

GxP familiarity

Stakeholder coordination

Office tools

Change management

Vendor coordination

Educación

Bachelor's degree

Herramientas

Microsoft Office

CRM software

Ticketing systems

Reporting tools

Descripción del empleo

Johnson & Johnson is seeking an Associate Director for Process Optimization & Digital Operations. The role supports CRM Operational Excellence across multiple countries, coordinating process improvements and day-to-day CRM administration.

The position collaborates with CRM leadership to translate strategy into actionable routines, governance and reporting, ensuring audit readiness and effective stakeholder engagement.