Associate Director, Patient Services Business Design

Initial Therapeutics, Inc.; Mettawa (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking an Associate Director of Business Process Design to lead innovative patient support programs. This role requires a blend of strategic thinking and operational expertise to drive efficiencies and enhance patient experiences. You will work collaboratively across various teams, ensuring alignment of business objectives and optimizing processes. If you thrive in a dynamic environment and are passionate about improving patient outcomes, this opportunity is perfect for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Short-term Incentive Programs

Long-term Incentive Programs

Qualifications

• 7+ years of management experience in a matrixed environment.
• Strong understanding of omni-channel platforms and data services.

Responsibilities

• Translate business strategy into process design for patient support.
• Enhance patient experience based on performance data.

Skills

Business Acumen

Project Management

Process Design

Communication Skills

Analytical Skills

Stakeholder Management

Education

Bachelor's Degree in a related area

Tools

CRM Solutions

Business Intelligence Tools

Middleware Technology

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onX,Facebook,Instagram,YouTube,LinkedInandTik Tok.

Job Description

AbbVie Patient Services is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The Associate Director, Business Process Design is responsible for the progression of business strategies into business program design that enable our people, processes and technology to meet present and future needs of the patient. This individual will work closely with key stakeholders to define the end to end business process of our patient support programs ensuring alignment of business objectives, while looking for opportunities to optimize the current state, overcome challenges, drive consistency, and efficiencies in speed to market.

To be successful, this person will have a strong business acumen to enable collaboration across stakeholders, while leading cross functionally to support the strategy. In addition to being highly collaborative, they must have strong written and oral communication skills, capable of obtaining alignment from multiple key stakeholders across a highly matrixed organization. They should be comfortable with developing relationships across a diverse spectrum of customers, while having the ability to prioritize initiatives based on key value propositions. This role will be required to clearly evaluate, articulate and partner to drive alignment across diverse business functions given complex interdependencies, specifically Business Technology Solutions, Compliance, Legal, Marketing, Patient Engagement teams, Access and Reimbursement teams, Enterprise Strategy, and vendor partners.

Major Responsibilities:

• Work as part of a team to leverage best practices, standard procedures and process design, and knowledge to identify opportunities for improvement and/or cost savings.
• Translates business strategy into the assessment of appropriate processes required to launch new care models.
• Enhances the patient experience within existing care models based on care model performance data and changes in the marketplace.
• Drives efficiencies in the architecture of these programs based on assigned brand, or above-brand, as needed
• Support program development and integration efforts with our internal Business Technology Services organization, key stakeholders, and external business partners, by articulating detailed business processes and requirements as well as ensuring their understanding.
• Focus on delivering the appropriate patient/agent experience in alignment with the defined program strategy, providing the patient with the right information at the right time, and through their preferred communication channel.
• Effectively work with the cross-functional business teams to identify reporting and analytic needs associated with programs, enhancements, and/or new capabilities. This includes working with the data operations team to ensure the data is centralized in AbbVies Patient Services data layer, can be efficiently leveraged by the corresponding BI tool, and provides appropriate visibility across the organization.
• Identify new areas of opportunity and potential benefits beyond the current organizational thinking. This includes improvements to patient/agent interactions, improvements to reporting, analytic insights, communication across functional areas, efficiency gains, and cost savings.
• Works with department Director and management team to establish priorities and areas of focus.
• Provide tactical leadership and strategic direction of all platform solutions supporting customer needs, as well as AbbVie Patient Services objectives.
• Influence and persuade across multiple external and internal constituents (stakeholders and partners) to deliver the best solutions to support patients. Infuse AbbVie Ways of Working and Talent Philosophy in day-to-day leadership and interactions with the team.
• Continuous review of current state processes to ensure appropriate artifacts are produced for all development efforts, communication strategies are in place and creating the intended dialogue, and processes are formally adjusted as needed to drive efficiency and evolve with changing business needs.
• Leverage standard documentation to drive consistency in the approach. Best practices will be documented through supporting SOPs and playbooks to drive consistency and facilitate onboarding of new resources. The overall objective is to streamline processes, reduce overhead, increase effectiveness, and gain efficiencies through leading edge technology platform enablement capabilities.

Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Qualifications

• Position requires Bachelors degree in a related area
• 7+ years of management experience.
• 7+ years in Enterprise/Program/Project Management experience.
• 7+ years translating business needs into solution design.
• Balance of business acumen, with demonstrated proficiency in application support and process efficiency.
• Proven ability to manage multiple projects in a highly matrixed environment.
• Excellent verbal and written communications skills and highly capable in working with senior team members.
• Detail-oriented, efficient, and flexible with strong investigation and resolution skills.
• Ability to understand and strictly follow policy, procedures, guidelines, and design solutions that adhere to compliance standards.
• Has a good understanding of data networks, data services, redundancy, integration (middleware) technology.
• Strong understanding of omni-channel platforms, CRM solutions, business intelligence environments, solution design, and development.
  

Key AbbVie Competencies:

• Demonstrated ability to influence others in organizations who do not have reporting linkages.
• Proven ability to negotiate in order to achieve win-win business outcomes.
• Ability to manage multiple projects at the same time and assure completion by due dates.
• Ability to clearly communicate complex and technical tasks, both written and orally.
• Demonstrated ability to manage vendors.
• Demonstrated ability to manage projects and deliver results based on tight timelines.
• Ability to apply strategic thinking to the overall business, and then develop tactics that best meet the strategic initiatives.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible to participate in our short-term incentiveprograms.

• This job is eligible to participate in our long-term incentiveprograms

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html