Associate Director, Access and Patient Support

Cardinal Health, Inc.; Town of Texas (WI); Remote; USD 132,000 - 204,000; Full time

Job summary

An established industry player is seeking an Associate Director for Access and Patient Support to lead operations for contracted clients. This pivotal role involves overseeing program execution, managing budgets, and fostering cross-functional collaboration. The ideal candidate will possess extensive experience in healthcare reimbursement and operations, coupled with strong leadership and project management skills. Join a dynamic team committed to delivering innovative solutions that enhance patient access to critical therapies. This remote position offers the flexibility to work from home while engaging in meaningful work that impacts lives. If you are passionate about making a difference in healthcare, this opportunity is for you.

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Qualifications

• 6+ years of experience in customer service and operations in healthcare preferred.
• Strong project management and leadership skills required.

Responsibilities

• Oversee operations of assigned programs for contracted clients.
• Coach and develop staff to enhance employee engagement and culture.
• Evaluate processes for efficiencies and recommend improvements.

Skills

Customer service

Operations management

Healthcare reimbursement

Project management

Leadership

Communication

Education

Bachelor's degree

Graduate degree

Job description

Position Summary

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

The Associate Director, Access and Patient Support (APS) is responsible for the tactical execution of operations of assigned program(s) for contracted client manufacturer(s). This individual will develop and maintain a high level of collaboration and integration with cross functional teams.

The Associate Director oversees revenue and budget accountability, organizational development, and possesses a deep understanding of healthcare reimbursement (managed care and specialty pharmacy operations). In addition to stewarding relationships with the pharmaceutical manufacturer client, the Associate Director will develop an internal employee centric culture, retaining and developing talent at all levels in the business.

This role reports to the Director, Access & Patient Support.

This is a remote, work from home position with travel up to 30%.

Responsibilities

• Demonstrate advanced knowledge of the Patient Services hub market, including but not limited to the following: market landscape, eSolutions, government regulations, and the overall pharmaceutical industry.
• Coach, teach, mentor, and develop a staff; build relationships across the program to maintain and enhance employee engagement, retention and culture.
• Provide interpretive guidance regarding specialty market intelligence and proposed solutions to various stakeholders as to the impact of potential access/reimbursement issues, and competitive contracting information.
• Work closely with the Field Sales organization and providers to problem solve denials and delayed patient starts.
• Demonstrate a compelling vision to outside organizations that provides a competitive advantage.
• Valued by their customers as a consultative partner who understands and respects the Specialty business and environment.
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value.
• Maximize customer and patient satisfaction by aligning complex solutions and service to key client initiatives.
• Steward and foster relationships with client, building their confidence in our ability to deliver desired results.
• Partner with internal teams to ensure successful delivery of industry best customer service to patients, caregivers, and physician offices.
• Facilitate and lead meetings with the call center management team to ensure timely completion of client deliverables and SLA adherence.
• Spearhead projects to improve performance and reduce costs.
• Work with the client, operations, and technology teams to develop industry leading HUB solutions and products.
• Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance.
• Collaborate with the Specialty Solutions business development team to identify and drive expansion opportunities globally; participate in and lead client interactions.
• Manage cross-functional, highly matrixed teams; communicate regularly with internal teams.
• Manage labor and non-labor budgets and expenses.
• Utilize broad and deep business knowledge to develop innovative practices, policies and procedures.
• Make decisions, often difficult and/or unpopular, which support and drive strategy; influence others to support the decision.

Qualifications

• Bachelor's degree or equivalent experience in related field preferred, graduate degree strongly preferred.
• 6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred.
• Patient Hub Services experience is highly preferred.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus.
• Prefer understanding and prior experience with the development and implementation of at least one of the following: Co-Pay, Access/HUB vendor selection and management and specialty pharmacy.
• Previous team management, including a high preference for managing managers.
• Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated.
• High attention to detail and ability to detect inconsistencies.
• Strong project management skills.
• Understanding of the healthcare reimbursement and managed care.
• Excellent planning, budget forecasting, and presentation skills.
• Ability to travel ~30% or as needed.

What is expected of you and others at this level:

• Provides leadership to managers and experienced professional staff; may also manage front line supervisors.
• Manages an organizational budget.
• Develops and implements policies and procedures to achieve organizational goals.
• Assists in the development of functional strategy.
• Decisions have an extended impact on work processes, outcomes, and customers.
• Interacts with internal and/or external leaders, including senior management.
• Persuades others into agreement in sensitive situations while maintaining positive relationships.

Anticipated salary range: $132,700 - $204,000

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

Application window anticipated to close: 04/28/2025 **if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at CardinalHealth is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevanteducation, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.