Associate Director, Patient Access Operations

Texas Tech University - Health Sciences Center; Lubbock (TX); On-site; USD 47,000 - 128,000; Full time

Job summary

Texas Tech University Health Sciences Center (TTUHSC) is seeking an experienced administrator to manage a major access-center project. You will coordinate with clinical leadership to ensure efficient patient access, develop operational plans with clear metrics, and supervise staff across clerical and professional roles.

The role involves driving improvements in scheduling, referral handling, and KPI monitoring, while partnering with HR on recruiting, onboarding, and performance management to

Qualifications

• Bachelor's degree in the area of specialization or closely related field plus four years of related administrative and technical experience OR a combination of education and/or years of experience equal to a minimum of 8 years.
• Experience with spreadsheets, databases, and curriculum design/implementation platforms.

Responsibilities

• Translate organizational access priorities into operational plans with metrics and timelines.
• Improve patient access workflows and reduce front-line complexity.
• Monitor KPIs such as call metrics and scheduling accuracy.
• Lead/coaching of Access Center supervisors and staff to foster service excellence.

Skills

Project management

Administrative support

Scheduling

Leadership

Education

Bachelor's degree in related field

Tools

Excel

PowerPoint

Zoom

Teams

Job description

Texas Tech University Health Sciences Center (TTUHSC) is seeking an experienced administrator to manage a major access-center project. You will coordinate with clinical leadership to ensure efficient patient access, develop operational plans with clear metrics, and supervise staff across clerical and professional roles.

The role involves driving improvements in scheduling, referral handling, and KPI monitoring, while partnering with HR on recruiting, onboarding, and performance management to