Associate Director

Texas Tech University - Health Sciences Center; Lubbock (TX); On-site; USD 47,000 - 128,000; Full time

Job summary

Texas Tech University Health Sciences Center (TTUHSC) is seeking an experienced administrator to manage a major access-center project. You will coordinate with clinical leadership to ensure efficient patient access, develop operational plans with clear metrics, and supervise staff across clerical and professional roles.

The role involves driving improvements in scheduling, referral handling, and KPI monitoring, while partnering with HR on recruiting, onboarding, and performance management to

Qualifications

• Bachelor's degree in the area of specialization or closely related field plus four years of related administrative and technical experience OR a combination of education and/or years of experience equal to a minimum of 8 years.
• Experience with spreadsheets, databases, and curriculum design/implementation platforms.

Responsibilities

• Translate organizational access priorities into operational plans with metrics and timelines.
• Improve patient access workflows and reduce front-line complexity.
• Monitor KPIs such as call metrics and scheduling accuracy.
• Lead/coaching of Access Center supervisors and staff to foster service excellence.

Skills

Project management

Administrative support

Scheduling

Leadership

Education

Bachelor's degree in related field

Tools

Excel

PowerPoint

Zoom

Teams

Job description

Introduction

TTUHSC provides so much more than just a job! Enjoy excellentbenefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visapetitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employerpetitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.

Position Description

This Position is Open to TTUHSC Employees Only

Performsadministrative duties in the management and coordination of a largespecialized project and program. Under general supervision,performs varied and complex administrative duties requiringindependent judgment and the application of established policiesand procedures. May provide supervision and direction to clerical,para-professional or professional staff members.

Major/Essential Functions

• Assists in translating organizational access priorities intooperational plans with clear metrics, timelines, andaccountability.
• Assists with implementing initiatives that strengthen patientaccess, reduce complexity for front-line teams, and promote unifiedexperiences across clinics and service lines.
• Referral Review -Assessing referrals for appropriateness asdirected in the guidelines.
• Works with the Associate Managing Director of AdministrativeOperations Access Center
  to collaborate with operational and clinical leadership to ensureaccess to protocols that
  support capacity optimization, provider satisfaction, and balancedworkloads.
• Works with the Associate Managing Director of AdministrativeOperations Access Center
  to manage day-to-day operations of the Access Center, includingscheduling, call management, referral
  handling, fax handling, patient payment plans, and relatedadministrative workflows.
• Works with the Associate Managing Director of AdministrativeOperations Access Center
  to monitor KPIs such as call abandonment, speed-to-answer, averagehandle time, calls offered,
  calls answered, calls outbound, average time in queue, schedulingaccuracy, referral turnaround, and fax handling timeliness.
• Works with the Associate Managing Director of AdministrativeOperations Access Center to ensure staffing models, trainingprograms, and workflows scale with organizational needs.
• Provide leadership, mentoring, and coaching to Access Centersupervisors and staff. Foster a culture rooted in serviceexcellence, accountability, and continuous learning.
• Works with the Associate Managing Director of AdministrativeOperations Access Center
  to partner with HR to shape recruiting, onboarding, careerpathways, and performance management
  practices within the Access Center.
• Works with the Associate Managing Director of AdministrativeOperations Access Center for operational
  improvement initiatives to enhance efficiency, reduce variation,and eliminate bottlenecks in
  patient access workflows.
• Works with the Associate Managing Director of AdministrativeOperations Access Center to implement
  standardized procedures, quality audits, and feedback loops acrossall teams.
• Works with the Associate Managing Director of AdministrativeOperations Access Center to support technology upgrades, systemoptimization, and adoption of digital tools that elevate accessperformance.
• Works with the Associate Managing Director of AdministrativeOperations Access Center, who acts as
  liaison between clinics, specialty departments, IT, revenue cycle,and leadership to resolve access-related issues and alignpriorities.
• Communicate thoughtfully and proactively with the AssociateManaging Director of Administrative
  Operations Access Center regarding performance, challenges, andimprovement plans.
• May represent the Access Center when the Managing Director andAssociate Managing Director of
  Administrative Operations Access Center are out.
• Works with the Associate Managing Director of AdministrativeOperations Access Center to work with IT, EHR, and operationalsupport teams to enhance the use of scheduling, registration, andpatient
  access systems.
• Other duties as assigned.

Required Qualifications

Bachelor's degree in the area of specialization or closely relatedfield plus four years of related administrative and technicalexperience OR a combination of education and/or years of experiencein the area of specialization or closely related field to equal aminimum of 8 years.

Preferred Qualifications

• Experience working in health-related field.
• Experience designing and implementing educational activitieswith a diverse group of stakeholders.
• Experience working with physicians, clinics, and other advancedpractice providers.
• Demonstrated proficiency in use of spreadsheets, databases, andmaterial/curriculum design and implementation platforms (Zoom,PowerPoint, Adobe, Teams, Excel).
• Experience with Referral Management Programs.
• Current TTUHSC Employee.

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options –Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the-art software and facilities,and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Monthly

Pay Grade Minimum

4185.67

Pay Grade Maximum

11510.58

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.