Associate Director, Financial Aid Operations & Technology

CSU; San Jose (CA); On-site; USD 103,000 - 116,000; Full time

Benefits offered by this job

Comprehensive benefits package

Background check and onboarding

Job summary

San José State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-supported services for student financial aid. You will oversee operations, customer service initiatives, and regulatory updates while guiding both operations and technical staff.

The role requires strategic policy development, training, and clear communications with campus stakeholders, and entails ensuring FERPA compliance and secure access to PeopleSoft financial aid modules.

Qualifications

• Bachelor’s degree in a relevant field.
• Five (5) or more of progressively responsible management experience in financial aid administration.
• Three (3) years of direct supervisory experience.
• Two (2) years of hands‑on experience overseeing the technical administration of a system.

Responsibilities

• Provide leadership for the implementation and administration of technology-supported financial aid services.
• Participate in the CMS Instance Management Team and represent the campus at CSU Financial Aid Module meetings.
• Manage electronic processes and data transfers involving EDConnect, the California Student Aid Commission, Department of Education, and COD.
• Oversee technical processing and reporting for federal, state, and institutional financial aid programs.
• Develop and implement office-wide technical goals, policies, processing protocols, and procedures.
• Manage financial aid communications throughout the application cycle and coordinate student messaging with Enrollment Services.
• Serve as security administrator for the PeopleSoft financial aid module and ensure appropriate system access and FERPA compliance.
• Create reports and provide detailed financial aid data to Student Affairs and other campus stakeholders.
• Coordinate and troubleshoot imaging and workflow systems and support continuous process improvement.

Skills

Leadership

Management

Supervision

FERPA compliance

Communication

Education

Bachelor's degree

Master's degree

Tools

PeopleSoft

EDConnect

COD

CMS

Job description

San José State University seeks an Associate Director of Financial Aid Operations and Technology to lead technology-supported services for student financial aid. You will oversee operations, customer service initiatives, and regulatory updates while guiding both operations and technical staff.

The role requires strategic policy development, training, and clear communications with campus stakeholders, and entails ensuring FERPA compliance and secure access to PeopleSoft financial aid modules.