Impactful Financial Aid Operations Coordinator

San José State University; San Jose (CA); On-site; USD 45,164 - 65,799; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Job summary

San José State University is seeking Financial Aid Operations Coordinators to assist in delivering essential financial aid services to students. The role involves providing exceptional customer service, managing document workflows, and supporting financial literacy initiatives to enhance student success.

Ideal candidates will have strong communication skills, a background in customer service, and a commitment to confidentiality. The position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents.
• Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position.

Responsibilities

• Provide outstanding customer service to students and families.
• Coordinate the receipt and processing of financial aid documents.
• Collaborate with teams to support workflow management.

Skills

Customer service skills

Excellent communication skills

Knowledge of financial aid programs

Ability to perform standard business math

Education

High school program or equivalent

Tools

Microsoft Office Software

File Maker Pro or comparable databases

Job description

San José State University is seeking Financial Aid Operations Coordinators to assist in delivering essential financial aid services to students. The role involves providing exceptional customer service, managing document workflows, and supporting financial literacy initiatives to enhance student success.

Ideal candidates will have strong communication skills, a background in customer service, and a commitment to confidentiality. The position offers a dynamic work environment with opportunities for professional growth.