Associate Director, Field Strategy and Operations

Scorpion Therapeutics; Princeton (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Scorpion Therapeutics seeks an Associate Director of Field Strategy & Operations to orchestrate field execution and operational excellence across commercial, patient support, and reimbursement functions.

You will translate enterprise strategies into field-ready plans, develop SOPs, and lead platform management (Veeva CRM, Courier Health) with IT and analytics teams. A data-driven, collaborative leader is essential for success.

Qualifications

• Bachelor’s degree in business, healthcare administration, life sciences, or related field.
• 7+ years in patient support, reimbursement ops, market access, or field ops.
• Experience supporting FRM, PAL, reimbursement, hub, or specialty pharmacy ops.
• Experience managing operational systems like Veeva CRM, Courier Health, Salesforce.
• Ability to translate strategy into scalable operational processes.

Responsibilities

• Translate enterprise/functional strategies into field execution plans and processes.
• Develop and maintain frameworks, playbooks, SOPs, and operating models for field execution.
• Lead field platforms (Veeva CRM, Courier Health) with IT/Analytics/vendors.
• Coordinate with FRMs, PALs, hub vendors, reimbursement partners to optimize service.
• Identify opportunities for automation, AI capabilities, and tech enhancements.
• Ensure data quality and reporting integrity across platforms.
• Support governance, audits, and continuous improvement initiatives.

Skills

Project management

Process optimization

Data-driven decisions

Cross-functional collaboration

Stakeholder management

Presentation skills

Education

Bachelor's degree

Tools

Veeva CRM

Courier Health

Salesforce

Job description

Associate Director, Field Strategy & Operations

Responsibilities:

• Partner with Field Leadership, Patient Support, Commercial, Medical, Market Access, and other stakeholders to align field operations with organizational priorities.
• Translate enterprise/functional strategies into field execution plans, operational processes, tools, and resources.
• Develop and maintain frameworks, playbooks, SOPs, and operating models for consistent field execution.
• Facilitate field goal and Call to Action (CTA) planning; maintain operational deliverables supporting annual objectives.
• Collaborate with FRMs, PALs, specialty pharmacies, hub vendors, and reimbursement partners to optimize service delivery.
• Lead operational readiness for product launches, label expansions, payer policy changes, and program enhancements.
• Support territory design, field deployment, workload assessments, capacity planning, and resource optimization.
• Lead field-facing platforms (Veeva CRM, Courier Health) with IT/Analytics/vendors to support workflows and data capture.
• Identify opportunities for automation, process simplification, AI-enabled capabilities, and technology enhancements; drive adoption and training.
• Ensure data quality and reporting integrity across operational platforms.
• Partner with Analytics/Insights to develop dashboards; provide data-driven recommendations to leadership.
• Coordinate operational activities across specialty pharmacies, hub vendors, reimbursement partners; collaborate cross-functionally (Commercial, Market Access, Medical Affairs, Training, IT, Legal/Compliance, Finance, Marketing, Patient Services).
• Ensure patient support operations comply with company policies and applicable healthcare regulations; support governance/audit readiness.
• Maintain operational manuals, SOPs, reporting standards, and documentation; monitor operational controls and data quality.
• Develop communication processes and lead continuous improvement to enhance patient/provider experience.

Qualifications:

• Bachelor's degree in business, Healthcare Administration, Life Sciences, or related field.
• 7+ years' experience in Patient Support Services, Reimbursement Operations, Market Access, Commercial Operations, Field Operations, or related biopharmaceutical functions.
• Experience supporting FRM, PAL, reimbursement, hub, or specialty pharmacy operations.
• Strong knowledge of patient access, reimbursement pathways, prior authorizations/appeals, specialty pharmacy processes, and patient support programs.
• Experience managing operational systems (Veeva CRM, Courier Health, Salesforce or similar).
• Proven ability to translate strategy into scalable operational processes.
• Strong project management and process optimization skills.
• Excellent communication/presentation skills, including presenting to senior leadership.
• Ability to influence cross-functional teams without direct authority.

Critical Success Factors:

• Operational excellence mindset; strong systems thinking and problem-solving.
• Data-driven decision making; strategic execution in fast-paced environments.
• Collaborative, adaptable leader with continuous improvement focus.