Associate Director, CRM Process Optimization

Johnson & Johnson Co.; Raritan (NJ); On-site; USD 122,000 - 213,000; Full time

Job summary

Johnson & Johnson is seeking an Associate Director, Process Optimization & Digital Operations to lead CRM process optimization, governance and digital landscape administration across CRM tools. The role partners with CRM leadership to translate strategy into practical operating routines, documentation, and audit readiness.

You will coordinate super-user forums, vendor delivery, and change management in a regulated environment, ensuring quality, compliance and timely insights for governance and

Qualifications

• Minimum of a Bachelor's degree in life sciences, quality, technology, data, engineering, business, or related field.
• Experience in regulated environments (pharma/medical devices) is preferred.
• Strong organizational, facilitation, and communication skills.

Responsibilities

• Lead process optimization and operational excellence initiatives for CRM.
• Coordinate CRM tools administration, governance, and change management.
• Manage super-user forums, vendor coordination, and documentation.
• Support audits and inspections with evidence gathering and timely responses.
• Provide governance calendar, escalation, and portal support.
• Produce management reporting and track action outcomes.

Skills

Quality systems

Change management

GxP

Stakeholder coordination

Data & metadata concepts

Problem solving

Microsoft Office

Education

Bachelor's degree

Tools

CRM tools

Portal administration

Reports & analytics tools

Job description

Johnson & Johnson is seeking an Associate Director, Process Optimization & Digital Operations to lead CRM process optimization, governance and digital landscape administration across CRM tools. The role partners with CRM leadership to translate strategy into practical operating routines, documentation, and audit readiness.

You will coordinate super-user forums, vendor delivery, and change management in a regulated environment, ensuring quality, compliance and timely insights for governance and