Associate Director, Client Services & Community Impact

CMC Recruiting; San Mateo (CA); On-site; USD 90,000 - 98,000; Full time

Job summary

CMC Recruiting is helping a mission-driven nonprofit in San Mateo County recruit a seasoned Nonprofit Associate Director – Client Services. You will lead multiple Client Services locations, shaping service delivery and staff development while partnering with leadership to boost community impact.

You will oversee programs, manage budgets, monitor outcomes, ensure compliance, and drive continuous improvement across the organization.

Qualifications

• Bachelor's degree in a relevant field is required.
• MSW is preferred for advanced practice.
• Experience leading nonprofit teams and programs is essential.

Responsibilities

• Lead, coach, and develop Case Managers, Supervisors, and Administrative staff.
• Oversee multi-site client services operations and ensure quality.
• Manage departmental budgets and support financial planning.
• Monitor program outcomes and KPIs for continuous improvement.
• Build partnerships with community organizations and service providers.
• Ensure compliance with agency policies and regulations.
• Support referrals, client concerns, and documentation quality.

Education

Bachelor's degree in Social Work, Psychology, Human Services, or related field

MSW preferred

Job description

CMC Recruiting is helping a mission-driven nonprofit in San Mateo County recruit a seasoned Nonprofit Associate Director – Client Services. You will lead multiple Client Services locations, shaping service delivery and staff development while partnering with leadership to boost community impact.

You will oversee programs, manage budgets, monitor outcomes, ensure compliance, and drive continuous improvement across the organization.