Associate Customer Service Representative - 5022159

State of Missouri; Jefferson City (MO); On-site; USD 34,000; Full time

Job summary

An established industry player is seeking an Associate Customer Service Representative to join their Business Tax Sales/Use Refunds team. This role is pivotal in processing tax refunds for citizens and businesses in Missouri, ensuring exceptional service and varied daily tasks. The ideal candidate will possess strong computer literacy and effective communication skills, thriving in a dynamic environment. With a commitment to diversity and inclusivity, this position offers a comprehensive benefits package, including a defined pension plan and generous leave. If you're self-motivated and detail-oriented, this is a fantastic opportunity to contribute to the community while advancing your career.

Benefits

Defined Pension Plan

Generous Leave

Health Insurance Coverage

Qualifications

• Possession of a high school diploma or equivalency certificate.
• Six months of experience in clerical or office support work.
• Proficiency in data entry and Microsoft Office.

Responsibilities

• Process and review Sales and Use Exemption Applications.
• Respond to refund emails and calls regarding tax claims.
• Cross educate employees on job functions in tax refund section.

Skills

Strategic Thinking

Computer Literacy

Effective Writing

Attention to Detail

Clear Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Associate Customer Service Representative – Business Tax Sales/Use Refunds

Department of Revenue

Annual Salary:$33,914.40

Location:Truman Building - 301 West High Street, Jefferson City, MO

DOR’s Vision: To provideeverycustomer the best experienceeverytime.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Business Tax Sales/ Use Refunds team processes refunds for citizens and businesses of Missouri that have paid taxes in error. We strive to provide every customer with exceptional service. Team members will enjoy a non-repetitive workload where each day presents varying opportunities with different scenario.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Process and review Sales and Use Exemption Applications for non-profit entities.
• Review and respond to refund emails and telephone calls concerning refund claims and taxability questions.
• Once fully educated on exemptions, our goal is to cross educate each employee on other job functions in the Sales and Use Tax Refund and Exemption Section.
• Employees may also be staff utilized to other areas of the Department depending upon workload.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possession of a high school diploma or high school equivalency certificate.
• Six (6) or more months of experience in clerical or general office support work.
• Thoroughness and accuracy in work production.
• Proficiency in data entry and Microsoft Office.
• Self-motivated and ability to meet deadlines.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at [phone].

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.