Customer Service Associate

Camping World; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and growing team at a leading company in the recreational vehicle industry! As a Customer Service Representative, you'll play a vital role in ensuring customer satisfaction by providing exceptional support through various channels. This position not only offers competitive pay but also a comprehensive benefits package, including medical coverage and paid time off. With opportunities for professional growth and a supportive work environment, this role is perfect for individuals passionate about outdoor activities and dedicated to delivering top-notch service. If you're ready to make a difference and thrive in a fast-paced setting, we want to hear from you!

Benefits

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Parental Leave

Tuition Reimbursement

On-the-job Training

Medical Coverage

Dental Coverage

Vision Coverage

Qualifications

• 2+ years of customer service experience, preferably in a call center.
• Strong communication skills for effective customer interaction.

Responsibilities

• Answer customer inquiries via phone, email, and chat.
• Assist with order entry and status inquiries.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Education

High School Diploma

College Degree

Tools

In-house Software

Job description

Camping World is seeking a NC CS Agent for our growing team.

Our Greenville, NC Contact Center offers a fantastic opportunity to become a key partner in our company's growth. We are looking for driven and high-energy Customer Service Representatives responsible for providing exceptional support to customers via phone, email, or chat, addressing questions or concerns about orders or product information.

What You'll Do:

1. Answer interactions (phone calls, emails, live chats) and respond to customer requests.
2. Assist customers with order entry and status inquiries.
3. Recognize and report trends in customer calls to supervisors.
4. Suggest process improvements.
5. Build rapport with customers using courteous, friendly, and professional communication.
6. Participate in various special projects as assigned.
7. Perform other duties as assigned.

What You'll Need:

• High school diploma or equivalent; college degree or some college preferred.
• At least 2 years of customer service experience and/or 1-2 years related experience; call center experience preferred.
• Strong oral and written communication skills suitable for all organizational levels.
• Basic computer skills and ability to learn in-house software.
• Interest in marine, watersports, hunting, camping, and fishing products.
• Availability to work from 12 pm to 9 pm, including weekends and holidays.

Pay Range:

$17.10-$20.70 Hourly

We offer competitive pay, Paid Time Off, 401(k), Employee Assistance Program, Good Sam Roadside Assistance, discounts, parental leave (if eligible), Tuition Reimbursement (if eligible), and on-the-job training. Full-time employees receive a comprehensive benefits package including medical, dental, and vision coverage. Part-time employees have access to dental and vision benefits. For more info, visit: www.mycampingworldbenefits.com

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.

About the Company

Camping World Holdings, Inc. specializes in selling recreational vehicles, parts, and services for RVs, serving as a leader in the industry.