Associate Customer Service Representative - 5022126

State of Missouri; Jefferson City (MO); On-site; USD 35,000; Full time

Job summary

An established government agency is seeking an Associate Customer Service Representative to join their team. This entry-level position balances public service with clerical duties, focusing on tax collections through various methods. The role offers valuable experience in customer service and opportunities for growth within the organization. With a comprehensive benefits package and a commitment to diversity, this position is perfect for those looking to start a career in public service. Join a team dedicated to serving the community and enhancing the efficiency of revenue collection.

Benefits

Pension plan

Generous leave

Health coverage

Holidays

Qualifications

• Entry-level role requiring a high school diploma and clerical work experience.
• Basic knowledge of Microsoft Office is essential for daily tasks.

Responsibilities

• Research and update tax accounts for accuracy.
• Respond to customer inquiries via various communication channels.
• Process payments and assist customers in person.

Skills

Data Entry Proficiency

Effective Writing

Self-Motivated

Reliability

Attention to Detail

Multi-tasking Ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Associate Customer Service Representative - 5022126

Join to apply for the Associate Customer Service Representative - 5022126 role at State of Missouri.

Position Details

Department: Department of Revenue

Annual Salary: $34,999.68

Location: Truman Building - 301 West High Street, Jefferson City, MO

Position Overview

This entry-level Customer Service Representative role in Collections involves enforcing revenue collection on both business and individual income tax through various tactics such as liens, judgements, garnishments, and more. The role balances public service with clerical and processing responsibilities, offering opportunities for growth and benefits.

Key Responsibilities

• Research and update tax accounts.
• Respond professionally to customer inquiries via written correspondence, email, or telephone.
• Process payments received from customers.
• Assist customers in person at the Tax Information Office.
• Track and report production metrics regularly.

Core Competencies

• Data Entry Proficiency
• Effective Writing
• Self-Motivated
• Reliability
• Attention to Detail
• Multi-tasking Ability

Qualifications

• High school diploma or equivalent.
• Clerical work experience.
• Basic knowledge of Microsoft Office.

Benefits

The State of Missouri offers a comprehensive benefits package including a pension plan, generous leave, holidays, and health coverage. Use the Total Compensation Calculator to view full benefits and resources.

Contact

Questions? Contact the Missouri Department of Revenue Human Resources at [phone].

Additional Information

We celebrate diversity and are committed to an inclusive environment. The position is entry-level, full-time, in the government administration industry, and suitable for those seeking a career in public service.