Associate, Customer Experience

Brobston Group LLC; Tracy (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group LLC in Tracy, CA, seeks a Customer Experience Associate to deliver high-touch service in a care center environment, qualifying design customers and building long-term relationships. You will collaborate with cross-functional teams to resolve issues, maintain brand-loyalty initiatives, and manage multiple priorities in a fast-paced setting, with travel to the nearest gallery as needed.

This role emphasizes luxury service, polished communication, and confidentiality with high-end

Qualifications

• 1+ years of customer service experience; luxury retail preferred.
• Strong verbal and written communication skills with poise when interacting with high-end customers.
• Exceptional organizational, analytical, and problem-solving abilities.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google Applications.
• Ability to manage multiple priorities, maintain confidentiality, and deliver first-class service.

Responsibilities

• Provide polished, professional customer service via phone and digital channels to identify needs and deliver solutions
• Qualify and educate potential design customers on interior design services
• Collaborate with leaders and cross-functional partners to ensure customer needs are met and escalations are resolved
• Maintain product and process knowledge to drive brand loyalty and revenue
• Document customer interactions and follow up to ensure satisfaction
• Work a flexible schedule, including evenings, weekends, and holidays, and travel to the nearest gallery as needed

Skills

Customer service

Communication

Organization

Multitasking

Tools

Salesforce

Mac OS

Google Apps

Microsoft Office

Job description

Summary

The Customer Experience Associate delivers exceptional, high-touch service to customers in a care center environment, supporting inquiries and coordinating with cross-functional teams to resolve issues. This role focuses on creating a luxury experience, qualifying design customers, and building long-term relationships while managing multiple priorities in a fast-paced setting.

Responsibilities

• Provide polished, professional customer service via phone and digital channels to identify needs and deliver solutions
• Qualify and educate potential design customers on interior design services
• Collaborate with leaders and cross-functional partners to ensure customer needs are met and escalations are resolved
• Maintain product and process knowledge to drive brand loyalty and revenue
• Document customer interactions and follow up to ensure satisfaction
• Work a flexible schedule, including evenings, weekends, and holidays, and travel to the nearest gallery as needed

Requirements

• 1+ years of customer service experience; high-end furniture or luxury retail preferred
• Strong verbal and written communication skills with poise when interacting with high-end customers
• Exceptional organizational, analytical, and problem-solving abilities
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google Applications
• Ability to manage multiple priorities, maintain confidentiality, and deliver first-class service