Client Services Associate - Tysons

Brobston Group LLC; McLean (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Brobston Group LLC in McLean, VA seeks a luxury gallery assistant to provide elevated client service, greet visitors and connect clients with the appropriate Associates.

In this in-gallery role you will support Gallery Partners, maintain a polished appearance, and become well‑versed on RH products to advise clients. You will handle in-person, phone and email interactions with professionalism and a refined taste.

Qualifications

• Customer service experience in a design firm, high-end furniture showroom, or luxury retail preferred.
• Strong organizational and time management skills and ability to prioritize.
• Strong verbal and written communication skills; people and relationship driven.
• Commitment to quality and attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office and Google applications.
• Ability to lift and mobilize items up to 30 lbs and maneuver around gallery and stock areas.

Responsibilities

• Greet and welcome gallery clients and assist with questions or concerns
• Connect clients with appropriate Associates based on purchase needs
• Support clients via in-gallery interactions, phone and email
• Provide elevated client services support to Gallery Partners to resolve issues
• Become well‑versed on RH products and offerings to advise clients
• Create a luxury service experience in every client interaction

Skills

Customer service

Time management

Verbal communication

Written communication

Attention to detail

Relationship building

Tools

Mac OS

iOS devices

Microsoft Office

Google apps

Job description

Summary

Provide elevated luxury client service in the gallery by assessing client needs and creating a refined experience. Serve as a primary point of contact for clients in-person, by phone and email, connecting them with the right Associates and supporting Gallery Partners. Maintain a polished appearance, refined taste and strong communication while managing multiple priorities.

Responsibilities

• Greet and welcome gallery clients and assist with questions or concerns
• Connect clients with appropriate Associates based on purchase needs
• Support clients via in-gallery interactions, phone and email
• Provide elevated client services support to Gallery Partners to resolve issues
• Become well‑versed on RH products and offerings to advise clients
• Create a luxury service experience in every client interaction

Requirements

• Customer service experience in a design firm, high-end furniture showroom, or luxury retail preferred
• Strong organizational and time management skills and ability to prioritize
• Strong verbal and written communication skills; people and relationship driven
• Commitment to quality and attention to detail
• Proficiency with Mac OS, iOS devices, Microsoft Office and Google applications
• Ability to lift and mobilize items up to 30 lbs and maneuver around gallery and stock areas