Associate, Customer Experience

RH; Corte Madera (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

RH Interior Design seeks a customer service professional with a passion for luxury furnishings to engage high-end clients, understand their needs, and partner with RH designers to deliver exceptional service.

You'll support a polished, confidential customer experience, handle multiple priorities, and travel to RH galleries as needed. This role requires strong communication skills and proficiency with Mac OS, Salesforce, and Microsoft Office.

Qualifications

• 1+ years of experience in Customer Service in luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven approach; ability to manage multiple priorities.

Responsibilities

• Live RH vision and values in daily interactions.
• Represent the RH brand with professional communication and appearance.
• Engage with customers to identify needs and connect with designers to deliver service.

Skills

Customer service

High-end luxury retail

Communication

Attention to detail

Tools

Mac OS

Microsoft Office

Salesforce

Google Applications

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to travel to the nearest gallery as needed