Client Services Associate

RH; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

RH in Las Vegas seeks a Client Services Associate to deliver luxury service and assess client needs across in-gallery, phone, and email channels. You will connect clients with the right Associates, resolve concerns, and showcase RH product offerings with a discerning eye for design.

Ideal candidates bring experience in luxury retail or high-end showrooms, strong organization, and superb communication skills, ensuring every interaction upholds RH's elevated service standard.

Qualifications

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Strong organizational and time management skills with ability to manage multiple priorities.
• Proficient in Mac OS, iOS devices, Microsoft Office and Google Applications.
• Excellent verbal and written communication; people and relationship-driven.

Responsibilities

• Greet and assist RH clients and answer questions or concerns.
• Assist in connecting clients with the right Associates based on purchase needs.
• Communicate with clients in the Gallery, by phone and email.
• Provide elevated client services support to resolve client concerns.
• Become well-versed on RH product and offerings.
• Create a luxury service experience in every interaction.
• Demonstrate a broad understanding of the organization.

Skills

Customer service experience

Organizational skills

Time management

Verbal communication

Written communication

People relationship-driven

Prioritization ability

Mac OS

iOS devices

Microsoft Office

Google Applications

Tools

Mac OS

iOS devices

Microsoft Office

Google Applications

Job description

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization

Requirements

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Commitment to quality, detail focused on all levels
• People and relationship-driven
• Proficiency with Mac Operating System, iOS devices, Microsoft Office and Google Applications

Physical Requirements

• Ability to lift and mobilize small to medium items up to 30 lbs while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing