Customer Experience Associate, Hospitality, French Speaking

RH; Corte Madera (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

RH is looking for a Customer Experience Associate in Corte Madera, California. In this role, you will deliver exceptional service while creating a luxury experience for customers. Engage effectively with customers and collaborate with cross-functional partners to exceed their expectations.

Ideal candidates will have over a year of experience in high-end retail, strong communication skills, and a commitment to quality. This position may require flexibility in scheduling, including evenings and weekends.

Qualifications

• 1+ years of experience in customer service, high-end furniture, and luxury retail preferred.
• Ability to interact with high-end customers while maintaining confidentiality.
• Driven to deliver first-class service and exceed customer expectations.

Responsibilities

• Live the company's vision and values every day.
• Engage with customers to identify needs and provide unparalleled service.
• Collaborate with cross-functional partners to ensure excellence.

Skills

Customer service

Communication

Analytical skills

Problem-solving

Attention to detail

Tools

Microsoft Office

Salesforce

Google applications

Mac OS

iOS devices

Job description

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to do the right thing. This role is ideal for a polished individual with a passion for service, design, and home furnishings.

Responsibilities

• Live the company's vision, values, and beliefs every day.
• Represent the brand through polished communication, personal appearance, and professionalism.
• Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed expectations.
• Collaborate with cross‑functional partners and leaders to ensure customer needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well‑versed in product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by the interior design division.

Requirements

• 1+ years of experience in customer service, high‑end furniture, and luxury retail preferred.
• Poise and confidence to interact with high‑end customers while maintaining confidentiality.
• Relationship‑driven and people‑focused.
• Driven to deliver first‑class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem‑solving, and decision‑making skills.
• Strategic, highly organized, and results‑oriented.
• Excellent verbal and written communication skills.
• Commitment to quality with exceptional attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google applications.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to travel to the nearest gallery as needed.