Client Services Associate

RH; King of Prussia (PA); On-site; USD 24,796 - 38,572; Full time

Job summary

RH is seeking a Client Services Associate to provide exceptional luxury client service in our gallery and support center. You will greet clients, answer questions, and connect them with the right Associates based on their needs. You will also communicate via in-gallery interactions, phone, and email to ensure a seamless, premium experience.

The role emphasizes a polished presence, strong product knowledge, and a commitment to delivering a luxury service experience in every interaction.

Qualifications

• Customer service experience in a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Ability to recognize and respond to multiple priorities.
• Strong organizational and time management skills.
• Strong verbal and written communication skills.
• Commitment to quality, detail focused on all levels.
• People and relationship-driven.
• Proficiency with Mac Operating System, iOS devices, Microsoft Office and Google Applications.

Responsibilities

• Greet and welcome RH Clients and assist with questions or concerns.
• Assist in connecting clients with the right Associates based on their purchase needs.
• Assist and communicate with clients in the Gallery, over the phone and through email.
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns.
• Become well-versed on RH product and offerings.
• Create a luxury service experience in every interaction.
• Exhibit broad understanding of the organization.

Skills

Customer service

Multi-tasking

Organization

Communication

Attention to detail

People skills

Tools

Mac OS

iOS

Microsoft Office

Google Apps

Job description

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization

Requirements

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Commitment to quality, detail focused on all levels
• People and relationship-driven
• Proficiency with Mac Operating System, iOS devices, Microsoft Office and Google Applications

Physical Requirements

• Ability to lift and mobilize small to medium items up to 30 lbs while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing