Customer Service Representative

Staffmark Group; Austin (TX); On-site; USD 25,485 - 26,863; Full time

Benefits offered by this job

Flexible scheduling

Performance-based incentives

Training program

Job summary

Staffmark Group is seeking a Customer Service Representative in Austin, TX. In this role, you will handle customer inquiries and provide support regarding mortgages and housing. The position offers a flexible schedule with the opportunity to work hybrid after training.

Applicants should have at least one year of customer service experience and excellent verbal communication skills. Competitive pay ranges from $18.50 to $19.50 per hour based on experience, and a comprehensive training program will be provided.

Qualifications

• Minimum 1 year of experience in customer service roles.
• Experience in a call center, retail, or hospitality environment is preferred.
• Must pass a background check and drug screening.

Responsibilities

• Handle inbound customer calls regarding mortgages and housing inquiries.
• Assist customers with service requests and issue resolution.
• Document customer interactions and complete post-call documentation.

Skills

Strong verbal communication

Problem-solving skills

Ability to multitask

Reliable attendance

Job description

Customer Service Representative

Location: Austin, TX

Pay Rate: $18.50 - $19.50 per hour

Shift: Flexible schedule | 7:00 AM - 7:00 PM

Customer Happiness Specialist (Yes, It\'s a Real Job!)

You\'ve got the personality. You\'ve got the skills. Now it\'s time to land the job that actually fits. We\'re hiring a customer service rep. A solid customer service job where your voice, vibe, and hustle matter.

Requirements

• Minimum 1 year of tenure in each of your last three positions
• Previous customer service experience in a call center, retail, hospitality, or similar environment
• Strong verbal communication and problem-solving skills
• Ability to multitask and work in a fast-paced call center environment
• Reliable attendance and ability to adhere to a structured schedule
• Ability to work a flexible schedule between 7:00 AM and 7:00 PM CST, including occasional Saturdays
• Hardwired internet connection (Wi-Fi not permitted) and a distraction-free home workspace
• Must pass a background check and drug screening
• No time off during the first 90 days of employment

Job Duties

• Handle high-volume inbound customer calls regarding mortgages, housing, permits, and account-related inquiries
• Assist customers with service requests, account questions, and issue resolution
• Provide accurate, professional, and courteous customer service
• Document customer interactions and complete post-call documentation
• Meet established performance metrics for quality, productivity, and schedule adherence
• Resolve customer concerns while maintaining a positive customer experience
• Follow company procedures and maintain confidentiality of customer information
• Collaborate with team members and supervisors to support customer satisfaction

Benefits

• Hybrid work schedule after training (4 days remote, 1 day onsite)
• Contract-to-hire opportunity with potential for full-time employment after 13 weeks
• Competitive pay of $18.50-$19.50 per hour, depending on experience
• Comprehensive 4-6 week paid training program
• Performance-based incentive opportunities
• Opportunity to build experience in mortgage and customer support services
• Flexible scheduling within business hours

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.