Customer Service Specialist, I

Carrington Holding Company, LLC; Westfield (IN); Hybrid; USD 39,600 - 48,400; Full time

Benefits offered by this job

Comprehensive healthcare plans

401(k) match

Fitness and retail discounts

Customized training programs

Employee referral bonuses

Educational reimbursement

Job summary

Carrington Holding Company, LLC is seeking a Customer Service Specialist I to join their team in Westfield, Indiana. This role involves answering a high volume of incoming calls related to real estate mortgage loans and providing top-notch customer service.

Qualified candidates will have a high school diploma and preferably experience in customer service or the mortgage industry. The position offers a hybrid work schedule and a target pay of $22 per hour, plus bonuses.

Qualifications

• High school diploma or equivalent work experience.
• Customer service or call center experience preferred, but not required.
• Banking, mortgage, or loan servicing industry experience preferred, but not required.

Responsibilities

• Answer least complex incoming calls from borrowers and third parties.
• Deliver accurate and timely information professionally.
• Document call details in the mortgage servicing system.

Skills

Customer service or call center experience

Banking, mortgage, or loan servicing industry experience

Education

High school diploma or equivalent

Job description

Job Description

Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third‑party inquiries regarding existing real estate mortgage loans. You will primarily handle inbound calls and outbound calls to borrowers in the current month, resolving customer issues as quickly as possible while providing accurate and timely information within company policies and applicable regulations. Perform all duties in accordance with the company’s policies and procedures, as well as all U.S. state and federal laws where the company operates. The target pay for this position is $22.00 per hour plus a monthly bonus.

What You’ll Do

• Answer least complex incoming calls via an Automated Call Distribution system (ACD) from borrowers and third parties about existing mortgage loans.
• Deliver accurate and timely information in a courteous and professional manner, striving for first‑call resolution whenever feasible and in compliance with all applicable regulations.
• Refer more complex or complicated calls to a qualified team member.
• Perform necessary steps to resolve calls, which may include setting up and routing process tasks, email or phone contact with supporting departments.
• Track, follow up, and complete customer callbacks to ensure inquiry resolution.
• Collect payments when necessary and appropriate.
• Document call details—such as nature of call, customer comments, follow‑up dates, etc.—in the mortgage servicing system.
• Perform other duties as assigned.

What You’ll Need

• High school diploma or equivalent work experience.
• Customer service or call center experience preferred, but not required.
• Banking, mortgage, or loan servicing industry experience preferred, but not required.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full‑lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about the foundation and the programs it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.