Associate CRM Manager: Campaigns, Insights & Client Growth

Brobston Group LLC; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Brobston Group LLC is seeking an Associate CRM Manager to drive CRM reporting, campaign execution, and client development across the Americas region. You will leverage client data and performance insights to inform engagement strategies and strengthen recruitment, retention, and long-term engagement.

You will collaborate with CRM, VIC, Retail, and HQ teams to monitor KPIs, conduct client analysis, and manage gifting programs while building targeted client lists for effective clienteling and

Qualifications

• 3-5 years CRM, customer management, data analytics, or related fields.
• Bachelor’s degree in Business, Economics, Analytics, Marketing, or a related field.
• Advanced proficiency with CRM platforms and BI reporting tools, and Microsoft Office (Excel/PowerPoint).
• Strong analytical, problem-solving, written, verbal, and presentation skills with high data integrity.

Responsibilities

• Develop and maintain recurring CRM reports with timely, accurate insights.
• Monitor CRM KPIs and client performance to identify trends and opportunities.
• Conduct client analysis across stores, product launches, events, and seasonal initiatives.
• Execute CRM campaigns for product launches, events, gifting, and key client moments; track performance.
• Build and maintain targeted client lists to support clienteling and cross-functional priorities.
• Serve as a key user of CRM and BI tools; support retail teams; ensure data quality and store training.
• Manage ordering, tracking, and deployment of seasonal gifting programs.

Skills

Analytical skills

Problem-solving

Communication skills

Presentation skills

Attention to detail

Education

Bachelor's degree in Business or related field

Tools

CRM platforms

BI reporting tools

MS Office

Job description

Brobston Group LLC is seeking an Associate CRM Manager to drive CRM reporting, campaign execution, and client development across the Americas region. You will leverage client data and performance insights to inform engagement strategies and strengthen recruitment, retention, and long-term engagement.

You will collaborate with CRM, VIC, Retail, and HQ teams to monitor KPIs, conduct client analysis, and manage gifting programs while building targeted client lists for effective clienteling and