Associate Community Manager - Hybrid & Growth

Keystone Pacific Property Management, Inc.

San Mateo (CA)

Hybrid

USD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Hybrid and Flexible working

Work-Life Balance

Career Growth

Training and mentorship from leaders

Education support

Cell Phone Stipend

Mileage Reimbursement

Medical (HMO and PPO), Dental, and Vis

Flexible Spending Account

Pet Insurance

Pre-Paid Legal

Life/AD&D Insurance

Voluntary Life and Short-Term DI

Employee Assistance Program

401(k) Company Match

Wellness Education

Leave of Absence

Paid Time Off (PTO)

12 Paid Holidays

Job summary

Keystone Pacific Property Management, LLC is seeking an Associate Community Manager to join our Irvine-based team. This full-time role emphasizes customer service, responding to homeowner requests, and supporting the Community Management Team with administrative duties.

The position offers hybrid and flexible working arrangements, competitive compensation, and opportunities for growth within the HOA industry.

Qualifications

Must have a valid Driver’s License.
Must have reliable transportation.
Ability to work under tight deadlines and consistently meet deadlines.
Exhibit professionalism, professional attire, and demeanor at all times.
Demonstrate effective verbal and written communication and listening skills.
Demonstrate problem-solving abilities.
Must be proficient with computer programs, including Word, Outlook, and Excel.
Demonstrate organizational skills and ability to independently prioritize daily workload.
Must work effectively with co-workers and clients.
Excellent interpersonal skills.
Verifiable references.
Able to pass a background check.

Responsibilities

Respond to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.
Professionally greet homeowners and attend promptly to their requests, and if unable to assist them, will ensure the appropriate staff members are contacted to address a homeowner's issue.
Process work order requests per procedures and enter information in the appropriate work order program.
Follow up on all open work orders to ensure their completion.
Update and maintain the Association reference on the call information sheet.
Answer general architectural inquiries about the architectural process, provide application, fees/deposits, application timeline, architectural guidelines, paint colors, etc.
Process requests for transponders, gate remotes, keys, etc.
Respond to general inquiries on governing documents.
Process of incoming checks.
General account inquiries.
Maintain inventory of keys, transponders, gate remotes, etc.
Send the Vendor Packet to new vendors via email.
Process community website updates with scanned minutes, notices, etc.
Process incoming mail and scan it to the appropriate individual.
Process approved proposals and file them in the appropriate folder.
Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.
Process reservations for the homeowner clubhouse/park/pool/tennis court.
Update and maintain homeowner information in gate access software.
Provide requested reports, letters, and other communications to assigned Managers.
Assist the Copy Center with overflow of duties.
Practices and adheres to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by the supervisor.