Growth-Oriented Associate Client Success Manager

Evolving Solution Services; Denver, Northern (CO, KY); Hybrid; USD 55,000 - 90,000; Full time

Job summary

LPS seeks an Associate Client Success Manager to support the growth and health of a defined client portfolio within the organization.

Working with a Senior CSM, you will focus on underperforming and developing clients, analyze revenue trends, and drive actions to move accounts toward Successful and Ideal performance levels. This is a developmental, revenue-accountability role within LPS.

Qualifications

• 2-4 years of experience in account management, customer success, business development, sales, facilities management, or a related client-facing role.
• Strong analytical skills and comfort interpreting Revenue, Work Order, pipeline, and performance data.
• Commercial mindset with an interest in growing accounts and expanding client relationships.

Responsibilities

• Own an assigned share of a Senior CSM’s portfolio, with emphasis on Underperforming and Developing accounts.
• Understand each assigned client's Revenue performance, Work Order activity, QvA activity, current services, and growth potential.
• Monitor monthly Client Health trends and identify accounts requiring immediate action.
• Develop clear account actions designed to move clients from Underperforming to Successful and Ideal.
• Escalate material Revenue risks, service issues, and strategic opportunities to the Senior CSM.
• Identify opportunities to expand share of wallet across LPS’s four lines of business: FM Reactive, FM CapEx, Recurring Revenue, and Signage.
• Coordinate with Senior CSMs and appropriate LPS teams to introduce additional capabilities.

Skills

Account management

Customer success

Analytical skills

CRM experience

Communication skills

Tools

CRM Software

BI Tools

Job description

LPS seeks an Associate Client Success Manager to support the growth and health of a defined client portfolio within the organization.

Working with a Senior CSM, you will focus on underperforming and developing clients, analyze revenue trends, and drive actions to move accounts toward Successful and Ideal performance levels. This is a developmental, revenue-accountability role within LPS.