Associate, Client Services

Ryan; Media (Delaware County); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Business Connectivity Reimbursement (P

Gym Membership or Equipment Reimburse

Tuition Reimbursement After One Year

Accelerated Career Path

Award-Winning Culture & Community Outr

Job summary

Ryan is seeking a proactive Customer Service Executive to join our Property Tax team at Media City, Salford. You will own client service cases, build relationships, and drive value across communications channels in a fast-paced, professional services environment.

Based in our prestigious MediaCity office, you’ll work five days a week with hybrid options based on performance, and contribute to client satisfaction, revenue growth, and collaborative culture through excellent service and

Qualifications

• Previous experience within a telephone based customer services or sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, solution-focused mindset.
• A collaborative team player who thrives in a dynamic, fast-paced environment.

Responsibilities

• Own the Client Experience by acting as the primary point of contact and ensuring swift resolution.
• Take full ownership of service cases from start to finish and maintain records.
• Collaborate with internal teams to deliver high-quality service.
• Understand client needs and proactively recommend value-adding solutions.
• Identify upsell/cross-sell opportunities and conduct structured outreach.
• Respond promptly across multiple channels and elevate complex queries when needed.

Skills

Communication skills

Relationship-building

Organisational skills

Proactive mindset

Team player

Education

Experience in telephone-based customer service or sales

Job description

• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where communication, relationship-building, and problem-solving are at the heart of what you do?

At Ryan, we’re looking for a proactive and customer-focused Customer Service Executive to join our dynamic Property Tax team in Media City, Salford. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint. In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience.

This is more than a customer service role, it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.

Location: MediaCity, Salford (Office-based, 5 days per week with hybrid working available based on performance)

Duties And Responsibilities

Own the Client Experience

• Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
• Take full ownership of service cases from start to finish.
• Maintain accurate documentation and up-to-date client records.
• Collaborate closely with internal teams to deliver seamless, high-quality service.

Drive Growth Through Relationships

• Understand client needs and proactively recommend solutions that enhance their experience.
• Identify upsell and cross-sell opportunities that genuinely add value.
• Conduct structured outreach to strengthen client relationships and uncover new opportunities.
• Respond promptly and professionally across multiple communication channels.
• Provide clear, accurate information and confidently elevate complex queries where required.
• Ensure every interaction reflects our commitment to excellence.

Education And Experience

• Previous experience within a telephone based customer services or sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, solution-focused mindset.
• A collaborative team player who thrives in a dynamic, fast-paced environment.

Why Join Ryan?

• Work from our prestigious MediaCity office, 5 days per week.
• Enjoy a comprehensive benefits package.
• Be part of a fun, vibrant, and supportive team culture.
• Play a key role in driving both client satisfaction and business growth.
• Build your career in an organisation that values collaboration, innovation, and professional development.

If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you.