Client Renewals Executive

Ryan; Media (Delaware County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Business Connectivity Reimbursement

Gym Membership Reimbursement

Tuition Reimbursement

Accelerated Career Path

Award-Winning Culture

Job summary

Ryan is seeking a Client Renewals Executive to support client onboarding and renewals. In this role, you will maintain relationships with clients while ensuring a smooth transition to service delivery.

Your responsibilities include engaging clients through calls and emails, managing documentation, and identifying growth opportunities. The ideal candidate should be adaptable, thrive under KPIs, and possess strong communication skills.

Qualifications

• Strong communication skills in phone, email, and virtual settings.
• Highly organised with attention to detail.
• Comfortable working to KPIs and performance targets.

Responsibilities

• Proactively contact new and existing clients via various communication methods.
• Track contract timelines and support renewal conversations.
• Identify additional service opportunities to increase revenue.

Skills

Strong communication skills

Highly organised

Attention to detail

KPI management

Client management

Adaptable to new systems

Sales support

Job description

• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

We are seeking a proactive and client-focused Client Renewals Executive, known internally as a Client Development Associate to support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities.

This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.

This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. Full industry training will be provided.

This position is based Salford, M50

Duties And Responsibilities

Client Onboarding and Engagement

• Proactively contact new and existing clients via outbound calls, email, and virtual meetings
• Build strong early-stage relationships and create a positive first impression
• Clearly explain onboarding steps, required documentation, and service processes
• Ensure a smooth and efficient transition to internal delivery teams

Documentation and Process Management

• Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data)
• Ensure information is complete and accurate before handover
• Maintain high-quality record-keeping and update CRM systems in real time
• Monitor progress to minimise onboarding delays Ongoing Client Management s Renewals
• Maintain regular contact with clients throughout the service cycle
• Track contract timelines and support renewal conversations
• Reinforce the value delivered and address questions or concerns
• Support retention by ensuring clients understand outcomes and next steps
• Identify re-engagement opportunities where appropriate

Revenue Growth and Service Expansion

• Identify opportunities to introduce additional services, including:
• Lease Consultancy
• Contract Renewal Services
• Additional Property Reviews
• Position services in a consultative, client-centric manner
• Collaborate with senior team members to convert growth opportunities

Education And Experience

• Strong communication skills (phone, email, virtual meetings)
• Highly organised with strong attention to detail
• Comfortable working to KPIs and performance targets
• Ability to manage multiple clients and priorities
• Confident handling client queries and managing expectations
• Quick to learn and adaptable to new systems and processes
• Background in onboarding, account management, renewals, or sales support