Client Success Executive: Property Tax, Hybrid

Ryan; Media (Delaware County); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Business Connectivity Reimbursement (P

Gym Membership or Equipment Reimburse

Tuition Reimbursement After One Year

Accelerated Career Path

Award-Winning Culture & Community Outr

Job summary

Ryan is seeking a proactive Customer Service Executive to join our Property Tax team at Media City, Salford. You will own client service cases, build relationships, and drive value across communications channels in a fast-paced, professional services environment.

Based in our prestigious MediaCity office, you’ll work five days a week with hybrid options based on performance, and contribute to client satisfaction, revenue growth, and collaborative culture through excellent service and

Qualifications

• Previous experience within a telephone based customer services or sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, solution-focused mindset.
• A collaborative team player who thrives in a dynamic, fast-paced environment.

Responsibilities

• Own the Client Experience by acting as the primary point of contact and ensuring swift resolution.
• Take full ownership of service cases from start to finish and maintain records.
• Collaborate with internal teams to deliver high-quality service.
• Understand client needs and proactively recommend value-adding solutions.
• Identify upsell/cross-sell opportunities and conduct structured outreach.
• Respond promptly across multiple channels and elevate complex queries when needed.

Skills

Communication skills

Relationship-building

Organisational skills

Proactive mindset

Team player

Education

Experience in telephone-based customer service or sales

Job description

Ryan is seeking a proactive Customer Service Executive to join our Property Tax team at Media City, Salford. You will own client service cases, build relationships, and drive value across communications channels in a fast-paced, professional services environment.

Based in our prestigious MediaCity office, you’ll work five days a week with hybrid options based on performance, and contribute to client satisfaction, revenue growth, and collaborative culture through excellent service and