Associate Client Manager - Insights

Nielseniq-; Chicago (IL); On-site; USD 69,800 - 84,000; Full time

Benefits offered by this job

Healthcare plan

401(k) retirement plan with company-mâ

Discretionary paid time off

Volunteer time off

Flexible working environment

Job summary

NIQ is seeking an Associate Client Manager to join a team of industry insights experts focused on delighting clients through analysis and insights on industries, markets, and consumers using NIQ data. You will guide junior team members, execute the service model, and lead by example while driving revenue opportunities with leadership in account management.

You will work with NIQ tools to transform the customer experience, respond to briefs with cohesive data stories, and present insights and

Qualifications

• 3+ years industry experience in the CPG industry and/or related sales, category management, or market research.
• Prior experience with NIQ solutions or similar analytics tools (POS/Panel data a plus).
• Proficiency in pulling, analyzing, and incorporating NIQ data sources relevant to clients (RMS, Homescan, Omni, Spectra, etc.).
• Ability to coach others in data analyses and NIQ tools.

Responsibilities

• Master NIQ tools and metrics to answer clients' business questions.
• Transform the customer experience with CS Insights and Account Leads.
• Respond to field questions during briefs and develop analytical outlines across NIQ solutions.
• Visualize data and translate numbers into compelling client stories with actionable recommendations.
• Prepare and present insights using SCQA and AP efficiently.
• Drive customer satisfaction through relevant analyses and insights.

Skills

CPG industry experience

NIQ solutions

Analytical thinking

Client management

Data storytelling

Excel & PowerPoint

English proficiency

Tools

Excel

PowerPoint

Google Sheets

Job description

Salary: USD 69,800 - 84,000 annually

Job Description

As an Associate Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities

• Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions.
• Work closely with the CS Insights and Account Leads to transform the customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.
• Execute strongly based on the service model.
• Take initiative to remove roadblocks when they arise.
• Lead by example, guide and coach junior members.
• Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guide and support junior on the same.

Qualifications

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc a plus.
• Proficiency in helping diminish/eliminate client concerns and roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.

Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Volunteer time off.
• Flexible working environment.

Diversity & Inclusion

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.