Associate Client Manager - Insights

NielsenIQ; Illinois; Hybrid; USD 69,800 - 84,000; Full time

Benefits offered by this job

Flexible working environment

Comprehensive health insurance

Parental leave

Life insurance

Education support

401(k) with company matching

Job summary

NielsenIQ is seeking an Associate Client Manager to join the Industry Insights team in a hybrid role requiring onsite presence at the client site in Chicago three days per week. You will deliver analysis and insights on industries, markets, and consumers using NIQ data, guiding and coaching junior members while supporting client decisions.

The role emphasizes transforming the customer experience, delivering compelling data stories, and driving revenue opportunities through proactive thought

Qualifications

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in analytics, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating NIQ data sources relevant to the client.
• Ability to coach others in data analyses and NIQ tools.
• Curiosity and ability to build stories from data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Proficiency in MS Excel, PowerPoint, and Google Sheets/Slides.
• Excellent written and spoken English.
• Master's degree a plus.

Responsibilities

• Respond to client questions during briefing sessions and develop analytical outlines.
• Transform customer experience by collaborating with CS Insights and Account Leads.
• Summarize data into a cohesive story with actionable recommendations.
• Drive customer satisfaction through relevant and impactful insights.
• Lead generation: identify revenue leads and convert them into opportunities.
• Coach junior team members and lead by example.

Skills

Analytical mindset

Numerical skills

Excellent English communication

Coaching others

Curious storytelling from data

Education

Master's degree

Tools

NIQ tools

RMS

Homescan

Omni

Spectra

POS data

Excel

PowerPoint

Google Sheets/Slides

Job description

R26_0016147

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for an Associate Client Manager to add to our Industry Insights team.

This is a hybrid position and requires onsite presence at the client site three days per week in Chicago.

As an Associate Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities

• Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions.
• Work closely with the CS Insights and Account Leads to transform the customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.
• Execute strongly based on the service model.
• Take initiative to remove roadblocks when they arise.
• Lead by example, guide and coach junior members.
• Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guides and supports junior on the same.

Qualifications

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc a plus.
• Proficiency in helping diminish/eliminate client concerns and roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.
• Master's degree a plus.

This role has a market‑competitive salary with an anticipated base compensation of the following range: 69,800.00 – 84,000.00 USD Annual. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales‑based incentive or performance‑based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry‑leading parental leave, life insurance, education support and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee‑Assistance‑Program (EAP).

Our Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee‑Assistance‑Program (EAP).

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.