Associate Client Manager - Insights

NielsenIQ; Chicago (IL); On-site; USD 69,800 - 84,000; Full time

Benefits offered by this job

Comprehensive healthcare plan

401(k) retirement plan with company-m

Discretionary paid time off

Volunteer time off

Flexible working environment

Job summary

NielsenIQ is seeking an Associate Client Manager in Chicago to join our team of industry insights experts. You will deliver analyses and insights on industries, markets, and consumers using NIQ data and tools, guiding clients to informed business decisions.

You will coach junior team members, drive service-model execution, and lead initiatives while building strong client relationships and identifying revenue opportunities.

Qualifications

• 3+ years in CPG, sales, category management or market research.
• Experience with NIQ solutions or similar analytics tools.
• Proficiency using NIQ data sources (RMS, Homescan, Omni, Spectra).
• Ability to coach others in data analyses and NIQ tools.
• Curious about building stories from data to answer questions.
• Strong numerical skills and attention to detail.
• Excellent command of written and spoken English.

Responsibilities

• Use NIQ tools and metrics to answer client questions and derive insights.
• Collaborate with CS Insights and Account Leads to improve the customer experience.
• Respond to client questions during briefings and craft analytical outlines across NIQ solutions.
• Visualize data and translate numbers into actionable client recommendations.
• Present insights using SCQA structure and concise storytelling.
• Drive customer satisfaction through meaningful analyses and deliverables.
• Identify revenue leads and partner with AD to convert them into opportunities.
• Execute effectively based on the service model and remove roadblocks.
• Lead and coach junior team members; share guidance on area KPIs.
• Champion initiatives within the business unit and deliver as per KPIs.

Skills

CPG industry experience

Strong analytics

English fluency

Data storytelling

Tools

Excel

PowerPoint

Google Sheets/Slides

Job description

Salary: USD 69,800 - 84,000 annually

Job Description

As an Associate Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with NIQ tools, following NIQ standards. You'll also be responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities

• Work as a master of propriety NIQ tools and metrics and use these to help solve clients' business questions.
• Work closely with the CS Insights and Account Leads to transform the customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.
• Execute strongly based on the service model.
• Take initiative to remove roadblocks when they arise.
• Lead by example, guide and coach junior members.
• Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue. Guide and support junior on the same.

Qualifications

• 3+ years industry experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client – i.e. RMS, Homescan, Omni, Spectra, etc a plus.
• Proficiency in helping diminish/eliminate client concerns and roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.

Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Volunteer time off.
• Flexible working environment.

Diversity & Inclusion

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.