Associate Client Manager

TrueCommerce; Cranberry Township (Butler County); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and growing sales team as an Associate Client Manager in a fully remote role! This entry-level position offers unlimited earning potential and the opportunity to build lasting relationships with clients. You'll be responsible for driving customer value, managing escalations, and ensuring satisfaction while meeting sales goals. If you are a self-starter with strong communication skills and a passion for solution selling, this is the perfect opportunity for you to thrive in a supportive and innovative environment. Embrace the chance to grow your career in a high-performing global supply chain network.

Qualifications

• Up to 2 years of retention and sales experience required.
• Must have previous customer service experience and strong organizational skills.

Responsibilities

• Meet or exceed monthly sales goals and manage a large book of business.
• Conduct effective sales presentations and maintain high customer satisfaction.

Skills

Interpersonal Communication

Empathy

Self-confidence

Customer-oriented

Problem-solving

Sales Skills

Listening Skills

Email Writing

Education

BA/BS degree or equivalent work experience

Tools

NetSuite

Job description

The Associate Client Manager is an entry-level role that focuses on retaining and growing relationships with our existing clients. If you have a genuine desire to care for customers and want to join an organization with Unlimited Earning Potential and a path for growth - this is the role for you! An Associate Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!

This is a FULLY REMOTE ROLE!

As an Associate Client Manager, you will:

• Meet or exceed monthly sales goals and quarterly net retention goals.
• Maintain an acceptably high level of sales activity.
• Manage a large book of business with a targeted approach to retain and grow our customer base by driving value for the customers.
• Manage escalations, identify risk and prevent churn by collaborating with internal teams and stakeholders.
• Handle billing related questions and work towards client renewals.
• Conduct effective sales presentations via Teams with current customers.
• Adhere to pipeline metrics and activity cadences.
• Be highly responsive to customer requests via email and tasks.
• Maintain a high level of opportunity follow-up to ensure information is current and updated in NetSuite.
• Be an advocate for the customer both internally and externally.
• Ensure customer satisfaction to the best of the ACM’s ability in their role and get ahead of issues early.
• Continually update NetSuite CRM with notes and activities.
• Attend weekly sales & marketing meetings and educational activities to improve competitive and business process knowledge as well as professional selling skills.
• Proactively learn about the EDI Industry and how TrueCommerce can add value to a company’s success.
• Enjoy speaking via phone and social-based communication with customers to strengthen existing relationships.

Requirements for success:

• Up to 2 years previous Retention and Sales experience is needed.
• A genuine desire to build relationships with existing customers; previous customer service experience required.
• Experience learning a range of software platforms and how to drive customer value within a suite of products.
• Skills such as being conversational, listening to customers, and email writing are important in this position.
• Must be a self-starter and able to take initiative.
• Strong closing and customer service-related skills necessary.
• This individual enjoys solution selling and thrives on change.
• Strong phone skills, exceptional listening skills and above-average problem-solving skills.
• Previous CRM experience, preferably in NetSuite.
• Goal oriented and action-minded to meet and exceed quotas.
• Strong organizational skills with an attention to detail.

Education:

• BA/BS degree or equivalent work experience preferred.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.