Associate Client Solutions Manager, Skipta

Norstella; Providence (RI); Remote; USD 65,000 - 70,000; Full time

Job summary

An innovative firm is seeking an Associate Client Solutions Manager to join their dynamic team. In this fully remote role, you will leverage your expertise in client relations and digital marketing to manage high-profile programs and enhance customer experiences. You will work collaboratively across various departments, ensuring that client needs are met with precision and excellence. This position offers a supportive culture that values personal growth and teamwork, making it an exciting opportunity for those passionate about making a difference in the pharmaceutical landscape. Join a mission-driven organization that prioritizes patient care and innovative solutions.

Benefits

Medical insurance

Vision insurance

Dental insurance

401k with matching

Paid parental leave

Flexible spending accounts

Company holidays

Supportive culture

Growth and mentoring opportunities

Qualifications

• 2+ years in client support with a track record in managing multi-faced programs.
• Experience with Medical Legal Review (MLR) submissions.
• Strong analytical and interpersonal skills.

Responsibilities

• Manage custom digital programs with a focus on customer service.
• Evaluate and improve program performance with strategic insights.
• Educate partners on campaign execution and company services.

Skills

Client-facing skills

Data analysis

Communication skills

Pharmaceutical industry knowledge

Digital Marketing knowledge

Organizational skills

Leadership skills

Adaptability

Education

Bachelor's degree

Job description

Associate Client Solutions Manager, Skipta

Company : Citeline

Location : Remote, United States

Date Posted : Apr 22, 2025

Employment Type : Full Time

Job ID : R-1098

Description

About Norstella

At Norstella, our mission is simple : to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Client Solutions Manager

Job Description :

The Associate Client Solutions Manager will report to an Account Director on the Client Solutions team, working collaboratively and cross-functionally with Sales, Client Operations, Analytics, Technology, and members of the Leadership team. This individual will serve as lead for high-profile and custom programs, Skipta product enhancements, and serve as a subject matter expert internally and externally.

The ACSM should have strong interpersonal and client-facing skills, exceptional communication skills, experience analyzing data and providing insights, and an understanding of the pharmaceutical marketing landscape.

This role is 100% remote with minimal travel for client meetings and quarterly company meetings. East coast is preferred but not required.

Objectives and Responsibilities :

Manage custom Skipta digital programs independently, including technical and operational aspects of such programs, with a focus on superior customer service

Workclosely with senior team members to learn and improve client programs and performance

Evaluate programs with a strategic lens and identify areas for improvement; work cross-functionality to optimize program performance and enhances client interactions with precise campaign strategy

Consolidate program learnings and create recommendations to share with Director & Sales

Serve as the subject matter expert (SME) on matters of campaign execution and educate partners on company services, customizable offerings and effective med / legal / regulatory (MLR) approval strategies that align with brand objectives

Actively engage with the team; maintain a positive attitude when faced with challenges and is solution-focused

Other responsibilities as assigned

Desired Skills and Expertise :

2+ years’ experience working in a client facing or client support role with a proven track record of success managing multi-faced programs

Pharmaceutical industry knowledge

Digital Marketing knowledge

Excellent writing and editing skills in English

Self-starter with the ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion

Medical Legal Review (MLR) submission experience

Excellent written and verbal communication skills

Experience with online marketing and marketing analytics

Results-driven, able to self-direct and work independently in a virtual work environment

Flexible and able to easily adapt to rapidly changing priorities and responsibilities

Ability to facilitate communication across lines of business within an organization

Strong organizational, analytical, interpersonal, and leadership skills

Comprehensive benefits including medical, vision, dental, Life / ADD, 401k with matching program, and flex spending accounts

9 company holidays

Paid parental leave

Fully remote with minimal travel

Commitment to culture : we offer a fun, supportive culture where employees bring out the best in each other

Commitment to growth & mentoring

Job Type : Full Time

Location : Remote

The expected base salary for this position ranges from $65,000 to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

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