Associate Call Taker

Global Medical Response; Compton (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Disability insurance

FSA/HSA

EAP

Paid time off

Job summary

Global Medical Response is seeking a Dispatcher in Compton, CA. The position centers on handling ambulance requests, recording data, providing pre-arrival instructions, and coordinating EMS resources. Strong data entry and English literacy are essential.

The role requires a high school diploma, basic medical or telecom training, and the ability to communicate clearly via radio and phone. Training is provided in a fast-paced EMS environment, with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least 1 year EMS/public safety dispatcher experience.
• Ability to read/write English.
• Clear radio and telephone communication skills.
• Accurate data entry and record-keeping.

Responsibilities

• Receive and manage ambulance requests from various sources.
• Provide pre-arrival instructions as indicated.
• Allocate EMS resources using approved protocols.
• Ensure completeness and accuracy of paperwork and data entry.
• Generate reports and verify accuracy.
• Maintain knowledge of company policies and equipment.

Skills

English literacy

Radio communication

Typing

Multitasking

Data entry

Education

High school diploma

Tools

Computers

911 equipment

Job description

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits:Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $22.88 - $24.91 DOE (This rate applies to 12 hour shift and average 42 per week)

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